Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished and creative small business owner and former manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Personable, motivated, and ready to excel with any challenge.

  • Staff management
  • Business operations
  • Financial management
  • Operations management
  • Negotiation
  • Project management
  • Staffing oversight
  • Inventory management
  • Project development
  • Scheduling
  • Client account management
  • Conflict resolution
  • Employee scheduling
  • Staff training/development
Work History
01/2007 to Current
Business Owner Bobby Rahal Automotive Group - Pittsburgh Mcmurray, PA,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Monitored processes and procedures, making sure that all met compliance regulations.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
01/2013 to 05/2016
Office and Distribution Manager Pike Electric Company Norfolk, VA,
  • Increased efficiency and effectively supervised team members to ensure optimal productivity.
  • Hired, trained and evaluated five administration and distribution employees to meet department targets.
  • Implemented new office to distribution system, resolved and expanded processes to meet corporate needs.
  • Divided and categorized cargo received and redirected shipments in response to franchisee requests.
  • Streamlined processes to enhance operational productivity
  • Served as primary liaison between PBV-Corporate, Office and distribution Manager, and Franchisee's.
  • Supported consistent order fulfillment accuracy by inspecting products to verify correct price and updated shopify accordingly
  • Controlled inventory transactions to reconcile ordering processes with demand forecasts.
  • Identified and solved complex strategy obstacles to promote growth and guide business direction.
  • Organized financial reporting, scheduling and inventory systems to enhance productivity.
  • Monitored and managed stock levels, delivery times and transportation costs to adhere to franchisee's needs and specifications.
  • Sourced suppliers and negotiated advantageous rates on track with company's budget and goals.
  • Developed standard and emergency operating procedures for receiving, handling, storing, shipping and turnover products.
  • Cultivated member loyalty by delivering solid service to foster wholesale clients and franchisee's retention.
  • Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
07/2010 to 12/2013
Office Manager Ney Enterprises City, STATE,
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Handled all incoming business and client requests for information.
  • Arranged corporate and office conferences for company employees and guests.
  • Completed weekly payroll for six employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
  • Performed billing, collection and reporting functions for office
  • Compared vendor prices to ensure optimal savings.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Improved office operations by automating client correspondence, tracking and communications
  • Prepared vendor invoices and processed incoming payments.
  • Received, screened and routed incoming calls.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Handed client correspondence and tracked records to foster office efficiency.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
01/2007 to 06/2013
Director Feet Plus, LLC City, STATE,
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Delegated assignments based on site plans, project needs and knowledge of individual team members.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
  • Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.
  • Developed and maintained positive relationships with employees.
  • Supported trouble sites to mitigate obstacles and foster successful client delivery.
  • Confirmed company documentation met requirements and day-to-day operations followed documentation.
  • Led and directed team of 10
  • Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
  • Assisted ownership in launch of start-up that was subsequently sold
  • Verified all building areas were working optimally and kept clean.
  • Optimized processes and supervised employees, including overseeing administration, budgeting, sales and scheduling protocols.
  • Utilized trends in relation to modalities to create solutions and refine business strategies.
  • Mitigated costs while collaborating with vendors to manage inventory items.
  • Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.
  • Analyzed business needs while soliciting customer feedback for process improvements.
  • Established performance goals for the department and provided feedback on methods for reaching those milestones.
  • Worked with Corporate and clinical leaders to arrange schedules based on production requirements and available resources.
Expected in 05/1992
High School Diploma:
Cibola High School - Yuma, AZ
Expected in
: Prerequisites Completed For Associates of Science
Rogers State University - Claremore, OK
  • Did not enter Nursing program
Expected in 2006
: Massage Therapy
Oklahoma Health Academy - Tulsa, OK
  • Graduated with 3.8 GPA
  • Received Honor Roll Award
  • Dean's List
  • Continuing education in the field of Massage Therapy

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Resume Overview

School Attended

  • Cibola High School
  • Rogers State University
  • Oklahoma Health Academy

Job Titles Held:

  • Business Owner
  • Office and Distribution Manager
  • Office Manager
  • Director


  • High School Diploma

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