Creative Business Owner with exceptional background spent in landscaping. Proven leader with engaging demeanor and success working in most demanding environments.
Skills
Scheduling
Sales
Invoicing
Shipping and Receiving
Repair
Client Needs Assessment
Business Operations
Staff Management
Guest Services
Cleaning
Point of Sale Systems
Customer Complaint Resolution
Quality Management
Visual Displays
Cash Register Operation
Prospecting Clients
Product Sales
Consulting
Planning and Execution
Team Leadership
Market Research
Inventory Control
Employee Training
Work History
04/2009 to Current
Business OwnerAvient – Avon Lake, OH,
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Put together realistic budgets based upon costs and fees for effectively operating business.
Conducted target market research to scope out industry competition and identify advantageous trends.
Verified parts and materials through audit inspections and independent checks.
Applied human resources expertise to optimize hiring, training and performance.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Kept all building areas and equipment functional and well-organized to promote business performance.
Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively.
Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
08/2020 to 10/2020
Receiving AssociatePitney Bowes – Remote, WV,
Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
Coordinated warehouse organization scheme and product placements.
Worked with inventory managers and unloaders to plan deliveries.
Unloaded pallets and deliveries and organized products in warehouse.
Recorded regular progress and issues with products.
Regularly reviewed invoices and double-checked orders.
Double-checked cargo inventories and documentation for accuracy.
Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
Conducted research to address shipping errors and packaging mistakes.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Operated forklift and flat lift equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
Moved shipment materials to and from designated areas using lift and hand trucks.
Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
02/2018 to 10/2020
Shift Lead ManagerEngineering / Remediation Resources Group – Honolulu, HI,
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Supervised employees and oversaw quality compliance with company standards for food and services.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Cooperated with coworkers to improve customer experience and manage storefront.
Set overall vision and provided team leadership.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Trained back-up associates and led crew members in managing operations of storefront.
Provided supportive link between external customers and internal operations.
Completed after shift review reports to remind supervisors of completed work.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Exercised composure under pressure and in escalated customer service scenarios.
Coached crew members to optimize performance and motivate toward more efficient work.
03/2007 to 01/2015
LaborerRatliff Remodeling – City, STATE,
Worked alongside team to accomplish work goals according to schedule.
Learned diverse construction trades skills, including basic carpentry, painting and plastering.
Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
Completed heavy labor tasks, including paving roads, hauling materials and digging ditches.
Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
Efficiently prepared job sites by removing debris and setting up materials and tools.
Reviewed blueprints and job specifications to plan completion and estimate project costs.
Observed site safety rules to maximize protections for team members and equipment.
Read and understood orders to accurately measure, cut and lay out needed materials.
Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
Used measuring tools such as gauges and tape measure to identify conforming parts during production.
Organized materials, tools and equipment to supply team members.
Constructed and broke down temporary retaining walls and scaffolding to support project needs.
Directed traffic away from hazardous locations, protecting team members and general public.
Loaded, unloaded and moved material to and from storage and production areas.
Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
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