Experienced professional in business ownership and retail management with strong leadership and relationship-building skills. Focused on providing excellent customer service and developing mutually beneficial partnerships and relationships with vendors, staff and executive team.
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Own and operate an embroidery, screen printing and promotional products company. Responsible for all business operations, including employee and vendor relations, human resources, accounting, payroll, sales and marketing. Strengthened company's business by implementation of new product lines to capitalize on business opportunities. Increased annual sales to over 1 million dollars.
Licensed Realtor providing real estate services for buyers and sellers in Texas.
Responsible for all daily management and customer relations for our family-owned screen printing business. Provided excellent customer service to increase sales and overall customer satisfaction. Implemented stream-lined processes to minimize order errors or omissions. Worked directly with art and production staff to ensure order accuracy and delivery.
Responsible for delivering outstanding customer service to our existing clientele, while continuing to generate and maintain new business within our department. Maintained vendor relationships and worked directly with the suppliers and designers for all special events and jewelry requests. Coordinated incoming and outgoing merchandise transfers. Maintained excellent inventory records and safeguarded millions of dollars in valuable jewelry. Worked directly with staff, management and loss prevention to ensure accountability of all merchandise.
Successfully managed and increased overall sales while continuing to increase profits. Recruited and trained store personnel, matching individual's abilities to the position requirements. Developed skills and product knowledge with employees through training and leadership. Conducted routine evaluations on employee performance to determine progress and identify developmental needs. Prepared work schedules according to payroll budget and seasonal requirements. Monitored the saleability of merchandise and maintained a high level of inventory control. Consistently passed all audit and inventory requirements. Fulfilled customer requests in a timely manner while maintaining excellent follow-up. Coordinated telemarketing campaigns for employees to ensure success of special events. Established a positive, professional atmosphere that influenced the respect of employees and corporate management. Received several promotions and awards for my accomplishments within the company.
Business Management Classes
University of Phoenix
High Volume Management School
Sterling, Inc.
Managing Interpersonal Relationships
Sterling, Inc.
Diamontology Certification
Diamond Council of America
Management and Loss Prevention Training
Sterling, Inc.
Team Building Leadership Skills for Managers
College of the Southwest
Licensed Texas Real Estate Agent
Member of the National Association of Realtors
Member of the Texas Association of Realtors
Cisco College
Abilene, TX
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