business owner resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly motivated professional with 25 years of entrepreneurial and management experience in the area of electrical distribution focused on lighting products. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Skills
Cost analysis and savings
Sales strategics
Financial administration
Issue resolution
Strategic business planning
Team building and leadership
New business development
Revenue growth
Employee development
Executive leadership
Customer relations specialist
Project management
Vendor sourcing
Schedule management
Closing tactics and contract negotiations
Preparing estimates
Proposal development
Team management
Experience
Business Owner, 10/1994 - Current Athena Light And Power, LLC – City, STATE,
Traveled assigned sales territories and met with potential clients to discuss business opportunities.
Determine pricing schedules and discount rates.
Executed new sales strategies and techniques with clients, improving revenue.
Participated in regular meetings and conference calls with management to discuss performance and budget.
Determined market entry strategies for new regions and existing product portfolios.
Maintained relationships with national suppliers for over 25 years by always exceeding sales goals.
Landed several new customer accounts through effective customer service and powerful cold-calling scripts.
Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Maintained positive attitude and diplomacy when dealing with customers and other team members.
Supplied wide range of customers with key products in alignment with specified amounts and schedules.
Identified prospective customers by using business directories and following leads from existing clients.
Entered customer orders in warehouse management system to document sales.
Regional Lighting Department Manager, 11/2018 - 09/2021 U.S. Electrical Services – City, STATE,
Worked closely with sales associates to complete tasks.
Supervised full-time and part-time employees in multiple locations.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Balanced workloads to meet targets without overtaxing employees.
Employed process improvement initiatives within department.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Calculated expenses to correctly mark-up merchandise, remaining competitive.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Assigned tasks based on operational needs and individual strengths.
Supervised staff of 10+ in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
Enforced departmental policies, procedures and state and federal laws.
Hired, trained and coached employees to deliver world-class customer service.
Distributed in-depth progress and status reports to upper management and other appropriate stakeholders.
Built and managed relationships with vendors through effective contract management and price negotiations.
Lighting Department Manager, 02/2012 - 11/2018 WESCO Distribution Inc. – City, STATE,
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Increased efficiency and drove branch revenue by optimizing daily operations.
Designed sales and service strategies to improve revenue and retention.
Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Established budgets and strategic business plans for daily operations.
Articulated growth objectives and operating plans.
Developed annual branch business plan for maximum profitability and effectiveness.
Education and Training
: Business Adminisitration, Expected in - Suffolk Community College - Brentwood, NY, GPA: Status -
Completed coursework in liberal arts and remain part time in pursuit of an Associates in Business Administration
Additional Information
Proficient in Word, Excel, experienced with many WMS systems such as Job management, Eclipse, Cahill, Quickbooks, etc.
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