Business Owner resume example with 12+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Highly motivated professional with 8 years of entrepreneurial and management experience. Skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while effectively managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. History of applying business acumen and experience, as well as exercising decisive judgment to meet and exceed organizational goals.

  • Cost analysis and savings
  • Sales strategics
  • Issue resolution
  • Financial administration
  • Employee development
  • Task delegation
  • Purchasing and planning
  • Brand management
  • Client relations and retention
  • Conflict resolution techniques
  • CRM
  • Customer Service
  • Call center experience
  • Marketing savvy
Education and Training
Athens Technical College Athens, GA Expected in : Business Administration And Management - GPA :
Cedar Shoals High School Athens, GA Expected in 04/2005 GED : - GPA :
Lhc Group - Business Owner
Nashville, TN, 10/2012 - 01/2021
  • Owned and managed daily operations of a retail bakery business, including supervising employees and providing onsite training and education to staff.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.
  • Managed food preparation, guest interaction, quality control, and customer relations.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Precooked garnishes for later use to top off fresh dishes.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Answered customer questions regarding shipments.
Wegmans Food Markets, Inc. - Sales Representative
Manalapan, NJ, 01/2013 - 08/2014
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Contacted new and existing customers to discuss how specific products could meet needs.
  • Cold-called over 120 prospective customers daily with a 5% sales conversion success rate.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Made appointments with interested customers according to schedule availability.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Developed at least 10 new leads each day.
  • Proficient at computer dialing and computer software.
  • Created, utilized and updated variety of databases and spreadsheets for reference utilizing Microsoft Word and Excel.
Compass Group Usa Inc - Overnight Stocker
Fredericksburg, VA, 04/2012 - 01/2013
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Picked up all boxes and related trash from sales floor.
Rent-A-Center - Customer Service Manager
City, STATE, 06/2007 - 04/2011
  • Worked with clients to identify optimal price and service packages.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Processed payments by accepting cash, checks and credit card payments.
  • Handled merchandise in accordance with product handling standards.
  • Handled contracts and payments on accounts.
  • Handled irate customers smoothly to achieve performance targets.
  • Completed skip traces on customers failing respond to collection efforts.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Awarded the 2016 Northeast Georgia Micro-Business of the year
  • Awarded Black-Owned business of the month in Athens, Ga
  • Named 2nd best dessert restaurant in 2014 Athens, Ga
  • Featured in a Fox54 news broadcast segment

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Resume Overview

School Attended

  • Athens Technical College
  • Cedar Shoals High School

Job Titles Held:

  • Business Owner
  • Sales Representative
  • Overnight Stocker
  • Customer Service Manager


  • Some College (No Degree)
  • GED

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