Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • MS Office proficient
  • Strong communication skills
  • Effective team player
  • Dependable and reliable
  • Issue and conflict resolution
  • Cash handling accuracy
  • Personnel training and development
  • Invoice processing
  • Staff training and development
  • Time management
  • Employee scheduling
  • Excellent multi-tasker
  • Inbound and outbound calling
  • Inventory management
  • Staff retention
  • Food presentation
  • ServSafe certified
  • Cleaning and sanitization
  • Food preparation
  • Cost analysis and savings
  • Sales strategics
  • Purchasing and planning
  • Customer service
  • Relationship development
  • Planning and coordination
  • Tractor trailer driving experience
Experience
03/2021 to Current Class a CDL Delivery Driver Performance Food Group | Colorado Springs, CO,
  • Handled merchandise in accordance with product handling standards.
  • Answered customer questions regarding shipments.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
  • Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
  • Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
05/2020 to 09/2021 Truck Driver Lb&B | Fallon, NV,
  • Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock or other materials.
  • Eliminated downtime to maximize revenue by providing top product shipment delivery quality control.
  • Connected air hoses and electrical lines, installed and removed tire chains and manually cranked dolly wheels.
  • Applied defensive driving and safety techniques to prevent accidents.
  • Conducted preventive maintenance, checking gages, readings and fluid changes while executing truck cleans and completing advanced mechanical repairs.
  • Operated tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions.
01/2018 to 03/2021 General Manager Camping World | Chichester, NH,
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
  • Built organization of strong, technical and manufacturing talent to support business by using Coaching and Training techniques.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Built and maintained loyal, long-term customer relationships through effective account management and customer service.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
02/2014 to 01/2018 Merchandiser Keurig Dr Pepper | Hemphill, TX,
  • Stocked all main shelves with all Pepsi products daily primarily at large-format accounts such as grocery stores and mass merchants.
  • Filled all coolers and vendors daily.
  • Prepared damaged and outdated products for pickup and return to plant.
  • Worked product in back rooms of stores and condense backstock each time in store to keep those areas clean at all times.
  • Provided customer service by helping and/or ordering when required.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Built effective relationships with each store to develop superior customer satisfaction.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
01/2010 to 08/2012 Assistant Store Manager Genuine Parts Company | White Bear Lake, MN,
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
Education and Training
Expected in 12/2017 Bachelor of Science | Healthcare/Business Administration Francis Marion University, Florence, SC, GPA:
Expected in 04/2020 Commercial Driving Certification | Truck And Bus Driving 160 Driving Academy, Charlotte, NC, GPA:

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Resume Overview

School Attended

  • Francis Marion University
  • 160 Driving Academy

Job Titles Held:

  • Class a CDL Delivery Driver
  • Truck Driver
  • General Manager
  • Merchandiser
  • Assistant Store Manager

Degrees

  • Bachelor of Science
  • Commercial Driving Certification

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