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Business Owner Resume Example

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BUSINESS OWNER
Summary

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Experience
02/2020 - CurrentFriendly Neighborhood Lawn Care - Business OwnerCharlotte, NC
  • Maintained functional and neat building areas to meet all business needs and deliver professional appeal to customers.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Directed market planning and research to identify new business opportunities.
  • Selected bulbs, bushes, trees and flowers for planting.
  • Protected customer lawns by applying weed and pest control chemicals.
  • Fertilized, cultivated and weeded soil.
  • Operated and maintained basic landscaping equipment and vehicles.
  • Checked all machinery and performed routine maintenance to prevent machine malfunction.
02/2018 - 04/2020Waffle House Inc. - General ManagerRock Hill, SC
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
  • Built organization of strong, technical and manufacturing talent to support business by using Coaching and Training techniques.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Built and maintained loyal, long-term customer relationships through effective account management and customer service.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
03/2014 - 02/2018Pepsi Cola - Merchandiser/Manager in TrainingFlorence, SC
  • Stocked all main shelves with all Pepsi products daily primarily at large-format accounts such as grocery stores and mass merchants.
  • Filled all coolers and vendors daily.
  • Prepared damaged and outdated products for pickup and return to plant.
  • Worked product in back rooms of stores and condense backstock each time in store to keep those areas clean at all times.
  • Provided customer service by helping and/or ordering when required.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Taught sales staff to properly coordinate counter displays to maximize promotional effectiveness.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across several locations.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
  • Communicated and coordinated execution of planogram with store management.
  • Conducted staff meetings with sales personnel to introduce new merchandise.
  • Authorized payment of invoices and return of merchandise.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Managed vendor charge-backs and follow up.
  • Organized and located inventory and updated store spreadsheets.
  • Managed purchasing process for entire department.
  • Built effective relationships with each store to develop superior customer satisfaction.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Printed various labels and tags for all merchandise.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
01/2010 - 08/2012Rae'QuannBuie's Decor - Assistant Store ManagerMcColl, SC
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
Skills
  • MS Office proficient
  • Strong communication skills
  • Effective team player
  • Dependable and reliable
  • Adaptive team player
  • Staff development
  • Issue and conflict resolution
  • Cash handling accuracy
  • Flexible scheduling
  • Personnel training and development
  • Invoice processing
  • Staff training and development
  • Time management
  • Employee scheduling
  • Excellent multi-tasker
  • Inbound and outbound calling
  • Inventory management
  • Dedicated
  • Building relationships
  • Staff retention
  • Food presentation
  • ServSafe certified
  • Cleaning and sanitization
  • Food preparation
  • Cost analysis and savings
  • Sales strategics
  • Purchasing and planning
  • Customer service
  • CCTV
  • Relationship development
  • Planning and coordination
Education and Training
12/2017Francis Marion UniversityFlorence, SCBachelor of Science: Healthcare Administration
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Resume Overview

Companies Worked For:

  • Friendly Neighborhood Lawn Care
  • Waffle House Inc.
  • Pepsi Cola
  • Rae'QuannBuie's Decor

School Attended

  • Francis Marion University

Job Titles Held:

  • Business Owner
  • General Manager
  • Merchandiser/Manager in Training
  • Assistant Store Manager

Degrees

  • Bachelor of Science : Healthcare Administration

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