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Business Owner Resume Example

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BUSINESS OWNER
Summary

Talented owner with 8 years of experience and successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.

Skills
  • Sales strategics
  • Cost analysis and savings
  • Issue resolution
  • Bookkeeping
  • Purchasing and planning
  • Employee development
  • Task delegation
  • Policy development
  • Team building and leadership
  • Marketing expertise
  • Industry partnership development
  • Executive leadership
  • Strategic business planning
  • Planning and coordination
  • Employee coaching
  • New business development
  • Revenue growth
  • Operations oversight
  • Defining company vision
  • Brand management
Experience
Business Owner, Marie Bistline Jewelry, January 2013-March 2020Kingman, AZ
  • Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Monitored industry trends and attended trade shows in US to select and purchase clothing and accessories for resale in Marie Bistline Jewelry.
  • Coordinated with webmaster to develop website and create online advertisements, boosting online sales 50%.
  • Mentored newly hired employees to take on responsibilities and tasks with understanding.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set pricing structures according to market analytics and emerging trends.
  • Interviewed, trained, and supervised up to 6 employees, including 2 supervisors, to achieve sales goals.
  • Maintained records for jewelry production, inventory, income, and expenses.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Owned and managed daily operations of Jewelry business, including supervising employees and providing onsite training and continuing education to staff.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Cultivated engaging and lively setting for patrons to learn how to wear jewelry.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Deli Clerk, Route 66 Station, October 2018-June 2019Kingman, AZ
  • Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Cleaned utensils, dishes and glasses for customer use.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 50% boost in revenues.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Waitress, Country Pride Restaurant, June 2017-October 2018Kingman, AZ
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Increased sales of high margin menu items through effective upselling.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Factory Employee, Labor Ready, September 2012-December 2013Kingman, AZ
  • Prepared finished products for shipment.
  • Examined final products to check conformance with quality and design standards.
  • Loaded and unloaded items from machines and conveyors.
  • Maintained safe and organized work stations and properly stored tools in correct areas.
  • Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
  • Recorded production data in daily logs.
  • Monitored processes to avoid overloading and keep machinery functioning properly.
  • Organized all project components on work tables according to work flow.
  • Attended all company-offered training sessions to improve skills and learn operation of new machines.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Completed product assembly according to standardized procedures.
  • Inspected finished products for quality and adherence to customer specifications.
  • Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Built and packaged products to comply with multiple work orders and deadlines.
Education and Training
GEDClark County College, Henderson, NV
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Realized by in bulk in ongoing effort to boost revenue while reducing costs.
  • Created highly effective new display that significantly impacted efficiency and improved operations.
  • Improved delivery of jewelry by packaging, realizing overall increase in customer satisfaction and cost efficiency.
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Resume Overview

Companies Worked For:

  • Marie Bistline Jewelry
  • Route 66 Station
  • Country Pride Restaurant
  • Labor Ready

School Attended

  • Clark County College

Job Titles Held:

  • Business Owner
  • Deli Clerk
  • Waitress
  • Factory Employee

Degrees

  • GED

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