business owner resume example with 20+ years of experience
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My most recent work as a self employed owner is successful due to all of the skills and knowledge acquired as a bank manager over the years, especially my business development and customer service skills. These skills are most beneficial in any sales and customer service environment. My banking career began in 1984 and became a branch manager by 1987. The changes you see in the institutions were all through bank acquisitions and I was very pleased to have been selected to continue as branch manager. I am a results-oriented banking professional with over 23 years in sales and branch management, loan management and general bank operations with extensive knowledge of banking products and services, as well as business development and marketing. All management reviews would say I am a logical manager skilled in problem solving and creative decision making. I am a motivated manager passionate about providing excellent customer service and exceeded expectations.
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- Jessica's Housecleaning Services Inland Empire l Successfully managed over 125 clients homes.
- l Residential and Commercial l Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- l Cleaned and buffed tile floors using industrial cleaning equipment.
- l Swept and washed all hard surface floors.
- l maintain excellent customer service and relations with all clients.
- l Maintain an excellent referral base.
- l Managed branch with an average of $175 million in monthly deposits.
- l Oversaw a branch team consisting of 13 customer service representatives and 6 personal bankers.
- l Successfully blended two staffs while managing a WAMU branch and a Home Savings branch in the same city as we went through a accusation.
- l Received superior customer service satisfaction scores for 20 consecutive quarters.
- l Recommended loan approvals and denials based on customer loan application reviews.
- l Originated, reviewed, processed, closed and administered customer loan proposals.
- l Developed and maintained relationships with local real estate agents.
- l Submitted loan applications to loan underwriter for verification and recommendation.
- l Developed prospects for new loans with 10 cold calls weekly.
- l Closed an average of 25 loans per month.
- l Reviewed and edited loan agreements to ensure accuracy.
- l Maintained friendly and professional customer interactions.
- l Increased new bank relationships within the local community 50% by executing quarterly promotions.
- l Managed branch with an average of $125 million in monthly deposits.
- l Oversaw a branch team consisting of 11 customer service representatives and 3 personal bankers.
- l Received superior customer service satisfaction scores for 8 consecutive quarters.
- l Developed and maintained relationships with local real estate agents.
- l Developed prospects for new loans with 10 cold calls weekly in person.
- l Created reports on deteriorating trends and fiscal year end losses.
- l Increased new bank relationships within the local community 25% by executing quarterly promotions.
- l Managed branch with an average of $75 million in monthly deposits.
- l Increased overall annual sales 150 % by incorporating several quality process improvements within the branch.
- l Received superior customer service satisfaction scores for 12 consecutive quarters.
- l Maintained confidentiality of bank records and client information.
- l Maintained friendly and professional customer interactions.
- l Maintained a Life and Disability licence to sell Annuities.
Dana Hills High School - ,
- ADDITIONAL INFORMATION I would like to add this statement so there is no confusion in my work history and change in profession. My husband was very ill back in 2000 and I made a decision to leave banking in 2004 to care for him full time as it was necessary. He passed away in 2007 and I was not able to return to the financial industry do to the recession , so I started my own business to provide for my family.
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Resume Overview
School Attended
- Dana Hills High School
Job Titles Held:
- Business owner
- Branch Manager
- Branch Manager
- Branch Manager
- Branch Manager
Degrees
- High School Diploma
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