business owner resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA XXX05 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

The first time I meet Mary Lee was in 2012 when she needed paver installation work done at the Marietta Museum of Art & Whimsy. Since that first encounter Mary and I have continued to work together to make numerus improvements at the Museum. She is someone I consider a friend and a mentor. I have come to respect Mary for her vision and for all that she has single handedly accomplished in the opening and running the Art Museum. Having known Mary and worked for her for the last 8 years, I think I can be a great asset to the Museum as an Operations Manager. I bring with me 28 years of experience in day-today business operations management such as bookkeeping, payroll and monthly reconciliation. Flexible and adaptive team builder with expertise in sales, estimating, scheduling, customer relationship management and inventory control. Dependable and deadline-oriented self-starter with excellent customer service skills.

  • Vendor management
  • Staff development
  • Team leadership
  • Systems and automation applications
  • Issue and conflict resolution
  • Positive outlook
  • Flexible schedule
  • Basic clerical knowledge
  • Time management
  • Excellent multi-tasker
  • Approachable
  • Cash handling accuracy
  • Employee scheduling
  • Dedicated team player
  • Strong communication skills
  • MS Office proficient
  • Superb sales professional
  • Reliable and dependable
  • Flexible
  • Organized
Business Owner, 03/2013 - Current
Covanta Energy New Castle, PA,
  • Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Stayed abreast of all federal regulations to ensure compliance of organization's processes.
  • Increased sales volume and profits every year since opening the business.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
  • Owned and managed daily operations of construction business, including supervising employees and providing onsite training and continuing education to staff.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
Operations Manager, 02/1997 - 02/2013
Cavender's Texarkana, TX,
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Managed daily operations, including supervising multiple team members working at multiple locations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Fostered strong relationships with customers and suppliers by initiating and maintaining communication.
  • Managed day-to-day operations, including supervision and assignment delegation for 12 member team.
Department Manager, 05/1992 - 01/1997
Home Depot City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Balanced workloads to meet targets without overtaxing employees.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Ensured that all sales associates presented positive, exemplary image to customers.
  • Supervised 12 full-time and 3 part-time employees.
  • Performed opening and closing duties as part of management team, including cash management.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Conducted annual performance reviews to organize training and development for staff.
  • Handled merchandise shift overstock, restocking and inventory control.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delegated work to staff, setting priorities and goals.
Education and Training
: Communications, Expected in
Manatee Community College - Manatee Co,
Status -
Certified Paver & Permeable Paver Installer: Interlocking Pavement Systems, Expected in 2017
Interlocking Concrete Paver Institute - Louisville, KY,
Status -

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Resume Overview

School Attended

  • Manatee Community College
  • Interlocking Concrete Paver Institute

Job Titles Held:

  • Business Owner
  • Operations Manager
  • Department Manager


  • Some College (No Degree)
  • Certified Paver & Permeable Paver Installer

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