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business owner resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Highly trusted 2-15 Health/Life/Annuity Agent with Medicare Sales experience, Pharmacist and State of Florida Notary. A professional leader in the community with 20 plus years of experience servicing the public clinically. Possess excellent virtual skills such as, independent thinker, trustworthy, reliable, punctual, great listener, compassionate and motivated to perform above expectations. Looking forward to helping others and contributing to the team's overall goals.

Skills
  • Industry Expertise
  • Organizational Development
  • Effective Communicator and Public Speaker
  • Judgement and Decision Making
  • Relationship and Team Building
  • Executive Leadership
  • Integrity and Transparency
  • Complex Problem Solving
  • Analytical and Critical Thinker
  • Goal Setting
Work History
08/2022 to Current
Telesales Virtual Medicare Sales Agent Veterans Health Administration , , Tampa, FL
  • Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal to convert caller to a qualified lead and sale
  • Follow up with members on questions or to review current or new products and services
  • Navigate multiple computer systems to document member information while maintaining active listening and engagement with member





Jessica Claire

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  • Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of product to best meet their needs
  • Assist in completion of the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
  • Meet the goals established for the position in the areas of performance, attendance and consumer experience
  • Meet and maintain requirements for agent licensure, appointments, and annual product certification
11/2015 to Current
Business Owner Spartannash , , Jonesboro, GA
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Provided outstanding coaching to employees to boost productivity.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Devised processes to boost long-term business success and increase profit levels.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.





Jessica Claire

Page 3.

11/2012 to 11/2018
Pharmacy Supervisor Walgreens , , Dublin, GA
  • Recruited and interviewed job applicants to add expertise and talent to pharmacy staff.
  • Supervised team of 32 pharmacy employees.
  • Trained pharmacist, pharmacy interns and newly hired pharmacy technicians.
  • Worked as preceptor mentor for students completing introductory and advanced pharmacy practicums.
  • Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Supervised dispensation of controlled substances using careful oversight and audit procedures.
  • Developed policies and procedures that would streamline pharmacy management and make it more efficient.
  • Developed policies and procedures for effective pharmacy management.
  • Resolved issues with customers and pharmacy personnel by utilizing active listening, effective communication and mediation skills.
  • Assessed pharmacy procedures, making appropriate changes to comply with regulatory guidelines and safety practices.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Reviewed and evaluated orders for non-formulary and restricted drugs for appropriateness and compliance.
  • Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
  • Interpreted prescriptions from healthcare providers to properly dispense medications and health products.




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Page 4.

05/2005 to 08/2012
Pharmacist Company Name , , Tampa, FL
  • Reviewed and evaluated orders for non-formulary and restricted drugs for appropriateness and compliance.
  • Evaluated pertinent laboratory data involving drug-drug and drug-nutrient interactions.
  • Dispensed medications and communicated with prescribers regarding therapeutic incompatibilities.
  • Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
  • Communicated potential issues and reactions to specific medications for patients ranging from children and teenagers to adults and geriatrics.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Supervised dispensation of controlled substances using careful oversight and audit procedures.
  • Monitored and counseled chronic disease patients to maximize treatment efficacy.
  • Inspected drug storage sites, monitored drug supply expiration dates and verified proper supply levels.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Complied with strict health, industry and organizational regulations to maintain patient safety.
  • Maintained appropriate drug records and completed reports as necessary.
  • Stayed current with third-party payer policies and procedures to prevent payment issues.
  • Worked with automated dispensing systems and other pharmacy automation systems as required by department.
  • Collaborated with colleagues, technicians and leading pharmacists in effective prioritization and filling of orders.
  • Worked as preceptor mentor for students completing introductory and advanced pharmacy practicums.



Jessica Claire

Page 5.

Education
Expected in 05/2007 to to
Doctor of Pharmacy:
Florida Agricultural And Mechanical University - Tallahassee, FL
GPA:
Expected in 05/2003 to to
Associate of Arts: (Pre-Pharmacy)
Hillsborough Community College - Tampa, FL
GPA:
Certifications
  • Licensed Life, Health and Annuities Agent - Florida, December 2021
  • Notary Public - Florida, November 2021
  • Notary Remote Online Certification, Florida, November 2021
  • Licensed Registered Pharmacist - Florida and Georgia

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Resume Overview

School Attended

  • Florida Agricultural And Mechanical University
  • Hillsborough Community College

Job Titles Held:

  • Telesales Virtual Medicare Sales Agent
  • Business Owner
  • Pharmacy Supervisor
  • Pharmacist

Degrees

  • Doctor of Pharmacy
  • Associate of Arts

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