LiveCareer-Resume

business owner resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Demonstrates positive attitude and readiness to adapt to different situations. Organized and motivated employee seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Verbal and Written Communication
  • Employee Training
  • Kitchen Safety Standards
  • Serving and Bussing
  • Handling Complaints
  • Food and Beverage Service
Experience
Business Owner, 05/2020 to Current
Malaki Masonry LLCCity, STATE,
  • Prepared staff work schedules and assigned team members to specific duties.
  • Determined pricing for products or services based on costs and competition.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Kept records for production, inventory, income and expenses.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Personal Assistant/Receptionist, 06/2014 to 02/2019
Melz EyeCandi And CreationzCity, STATE,
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted and directed visitors to appropriate personnel and answered average of 40-100 calls and emails daily.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Transmitted information or documents to customers by email or to their mailing address.
  • Kept up with all notes during employee meetings.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Coordinated pick-up and delivery of express mail services.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Updated and recorded customer information to maintain accounts.
  • Sorted incoming mail and directed to correct personnel each day.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
Carhop/Fountain Operator, 01/2006 to 08/2013
Sonic Drive InCity, STATE,
  • Answered questions regarding ingredients and preparation techniques to educate customers, if needed, before placing orders.
  • Served food and beverages to cars or patio tables to provide fast service to waiting guests.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Wiped down tables, swept and removed trash to provide a clean, welcoming dining environment.
  • Brewed and served coffee and tea with preferred add-ins.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Processed payments via cash or debit card and counted back correct bills and change to patrons.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Maintained safe beverage and ice cream handling practices to prevent germ spread, as well as, handled the individually wrapped food with care.
  • Walked the parking lot every 10 minutes to make sure the customers were still satisfied with their services and that they did not need anything.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Assembled and served meals according to specific guest requirements.
  • Maintained a clean and neat work station at all times.
  • Thoroughly washed hands in between preparing and serving each order.
  • Always remembered that the customer is always right, it just makes the entire experience more pleasant for both parties.
  • Worked well as a team member and always strived for excellence and the next level position.
Education and Training
High School Diploma: , Expected in 05/2008 to Wilson Central High School - Lebanon, TN
GPA:

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Resume Overview

School Attended

  • Wilson Central High School

Job Titles Held:

  • Business Owner
  • Personal Assistant/Receptionist
  • Carhop/Fountain Operator

Degrees

  • High School Diploma

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