Business Owner Resume Example

Initially started business with one location at a local weekend market. Grew initial location into 3 locations within the same market and grew team of sales employees from 1 individual to 6. At the peak of the business, I increased the locations to include kiosks/stores at the Westfield Mission Valley Mall, Westfield UTC Mall and the Carlsbad Mall with a total team member count of 20. Was also a commercially licensed vendor with the Los Angeles State Fair and the Arizona State Fair (managed multiple locations inside these events for max utilization of ground marketing/live foot traffic).

Duties:

• Maintained diverse portfolio of products with up to date demand of current retail consumers inside the niche.
• Processed payroll for all employees.
• Hired/retained top sales talent and consistently maintained a very low turnover ratio of 5%.
• Engaged with customers to maximize profit potential/maintain feel of current consumer demands/needs and consistently coached employees in regards to sales/conversation techniques.
• Consistently maintained a premier level of customer service for all new and existing customers
• Kept morale of team very high with motivational strategy and effective coaching techniques. Provided opportunities for growth via commission tiers/management opportunity and fun sales quotas/rewards in order to maintain a thriving/competitive employee work environment.
• Consistently grew business profits year over year via product implementation strategy, effective management of sales team, targeting new locations with emphasis on heavy retail foot traffic and leadership coaching in sales and service.