Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
07/2017 to Current Business Owner Brookfield Properties - Multifamily | Washington, DC,
  • Founded Lamplight for social events for 500 young professionals, and grew it to $20k/year revenue and $8k/year profit.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
  • Participated in high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Drove operational improvements which resulted in 50% savings and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Verified parts and materials through audit inspections and independent checks.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Maintained motivated and well-paid sales team by calculating commission payments on time.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
04/2015 to 05/2021 General Manager Ralph Lauren | Rehoboth Beach, DE,
  • Lead Operations and Cost variance of 35 employees, resulting in 20+ new promotions, lowering turn over rate 20%and 15% overtime.
  • Managed cross-functional team of 10 in 3 locations, ranging from entry-level analysts to vice presidents, and collaborated with business development, data science, and operations.
  • Launched Ionia office with lead Director and recruited and managed new team of 40 employees; grew office revenue by 200% in first nine months (representing 20% of company revenue).
  • Designed training and peer-mentoring programs for incoming class of 25 managers in 2017; reduced onboarding time for new hires by 50%.
  • Overhauled obsolete legacy source code of two production applications (PLS, POS) resulting in increased usability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
04/2013 to 06/2015 Assistant Manager Caliva | San Jose, CA,
  • Conducted major pricing restructure by redirecting focus on consumer willingness to pay instead of product cost; implemented three-tiered pricing model which increased average sale 35% and margin 12%.
  • Promoted within 12 months due to strong performance and organizational impact (1 year ahead of schedule).
  • Identified steps to reduce loss by 10% resulting in eventual $75k cost savings.
  • Overhauled obsolete legacy source code of two production applications, and boosted usability and reduced run time performance by 85%.
  • Coordinated schedules and assigned team members' shifts.
06/2011 to 05/2013 Store Manager L&L Shop Rite | City, STATE,
  • Analyzed data from 15 monthly active stores and used outputs to guide marketing and product strategies; increased app engagement time by 2x, 30% decrease in drop off rate, and 3x shares on social media.
  • Performed redevelopment of training system in use by 125 employees, resulting in 20+ new features, positive experiences and 60% rise in sales.
  • Completed performance reviews.
  • Responsible for budget management.
  • Provided store management and scheduling.
  • Managed store and daily cash deposits.
Expected in 01/2017 Bachelor of Business Administration | Business Management MICHIGAN STATE UNIVERSITY, East Lansing, GPA:
  • Minored in Business Management
  • Majored in Business Administration
  • Coursework in Consumer Economics, Human Resources and Software applications
Expected in 01/2017 Vocational Certificate in Business Management and Marketing CAPITAL AREA | College Prep/Vocational Training Capital Area Careen Center, Mason, MI GPA:
  • Professional development completed in Advanced Management
  • Expert Customer Service
  • Expert Leadership and Role Modeling
  • Conflict management
  • Cash management
  • Conflict management
  • Customer Service
  • Performance reviews
  • POS
  • Scheduling
  • Team Management
Additional Information
  • Authorized to work in the US for any employer
Professional Summary

Astute Business Owner successful in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalizing on new trends and technologies to boost business initiatives and reach sales objectives. Results-driven Restaurant General Manager bringing 15+ years of experience in Restaurant and Retail operations. Focused on boosting team productivity and increasing profits by proactively managing and improving operations. Proficient in overseeing accounting, compliance and records management.

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School Attended

  • Capital Area Careen Center

Job Titles Held:

  • Business Owner
  • General Manager
  • Assistant Manager
  • Store Manager


  • Bachelor of Business Administration
  • Vocational Certificate in Business Management and Marketing CAPITAL AREA

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