Business Operations Manager Assistant General Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Talented professional with 8 years of experience in the Medical Field, Customer Service and Scheduling. Skilled at documenting patient information. In-depth knowledge of medical terminology. Composed persona known for having excellent drive. Insightful Business and Operation Manager/Assistant General Manager with 10 years of customer experience with a history of successful cold calling. Identifies customer needs and schedule appointments with vendors to foster efficient operations.

  • Operations management
  • Staff Management
  • Scheduling
  • Employee Training
  • Payroll Processing
  • Employee scheduling
  • Staff training/development
  • Client account management
  • Good listening skills
  • MS Office
  • Computer proficiency
  • Microsoft Office
  • Customer Service
  • Patient Scheduling
  • Medical terminology understanding
  • Patient Appointment Management
  • Medical Office Support Expertise
  • Patient scheduling abilities
Work History
Business Operations Manager/Assistant General Manager, 08/2015 to Current
Stop And ShopMethuen, MA,
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Resolved problems promptly to elevate customer approval.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
Assistant Store Manager, 06/2012 to 05/2015
Grimaldi'sBrooklyn, NY,
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Set appointments with salespeople and potential customers.
  • Established and maintained client rapport by utilizing quality customer service.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
General Manager, 06/2007 to 03/2012
Dollar TreeCity, STATE,
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development. Set appointments with vendors/suppliers.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
  • Answered phone calls and answered questions from potential customers.
Patient Care Technician/Unit Secretary, 01/2001 to 07/2003
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Assembled admissions pages and added new pages to patients' charts.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Processed lab paperwork and requests according to physicians' orders.
  • Managed incoming calls and directed to appropriate department.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Maintained current and accurate medical records for patients.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
High School Diploma: , Expected in 05/1989
Jacksonville High School - Jacksonville, AR,
Associate of Science: Business Management, Expected in
Pulaski Technical College - North Little Rock, AR

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Resume Overview

School Attended
  • Jacksonville High School
  • Pulaski Technical College
Job Titles Held:
  • Business Operations Manager/Assistant General Manager
  • Assistant Store Manager
  • General Manager
  • Patient Care Technician/Unit Secretary
  • High School Diploma
  • Associate of Science