Livecareer-Resume

Business Operations Manager Assistant General Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Talented professional with 8 years of experience in the Medical Field, Customer Service and Scheduling. Skilled at documenting patient information. In-depth knowledge of medical terminology. Composed persona known for having excellent drive. Insightful Business and Operation Manager/Assistant General Manager with 10 years of customer experience with a history of successful cold calling. Identifies customer needs and schedule appointments with vendors to foster efficient operations.

Skills
  • Operations management
  • Staff Management
  • Scheduling
  • Employee Training
  • Payroll Processing
  • Employee scheduling
  • Staff training/development
  • Client account management
  • Good listening skills
  • MS Office
  • Computer proficiency
  • Microsoft Office
  • Customer Service
  • Patient Scheduling
  • Medical terminology understanding
  • Patient Appointment Management
  • Medical Office Support Expertise
  • Patient scheduling abilities
Work History
Business Operations Manager/Assistant General Manager, 08/2015 to Current
Stop And ShopMethuen, MA,
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Resolved problems promptly to elevate customer approval.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
Assistant Store Manager, 06/2012 to 05/2015
Grimaldi'sBrooklyn, NY,
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Set appointments with salespeople and potential customers.
  • Established and maintained client rapport by utilizing quality customer service.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
General Manager, 06/2007 to 03/2012
Dollar TreeCity, STATE,
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development. Set appointments with vendors/suppliers.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
  • Answered phone calls and answered questions from potential customers.
Patient Care Technician/Unit Secretary, 01/2001 to 07/2003
UAMSCity, STATE,
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Assembled admissions pages and added new pages to patients' charts.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Processed lab paperwork and requests according to physicians' orders.
  • Managed incoming calls and directed to appropriate department.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Maintained current and accurate medical records for patients.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
High School Diploma: , Expected in 05/1989
Jacksonville High School - Jacksonville, AR,
GPA:
Associate of Science: Business Management, Expected in
Pulaski Technical College - North Little Rock, AR
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Jacksonville High School
  • Pulaski Technical College
Job Titles Held:
  • Business Operations Manager/Assistant General Manager
  • Assistant Store Manager
  • General Manager
  • Patient Care Technician/Unit Secretary
Degrees
  • High School Diploma
  • Associate of Science