business operations manager assistant general manager resume example with 16+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Goal-oriented Professional well-versed in report preparation, patient scheduling and medical record maintenance. Organized individual with 8 years of experience handling clerical duties for medical staff by scheduling appointments, greeting patients and managing filing systems. Have a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision looking to bring medical background and team-building to deadline-driven environment.

  • Operations management
  • Staff Management
  • Business administration
  • Scheduling
  • Employee scheduling
  • Relationship building
  • Staff training/development
  • Client account management
  • Patient services
  • Good listening skills
  • MS Office
  • Computer proficiency
  • Microsoft Office
  • Customer Service
  • Patient records maintenance
  • Medical record assessment
  • Patient appointment management
  • Patient communication
  • Patient Assessments
  • Prioritizing stat orders
  • Efficient and reliable team player
Jacksonville High School Jacksonville, AR, Expected in 05/1989 High School Diploma : - GPA :
Pulaski Technical College North Little Rock, AR Expected in Associate of Science : Business Management - GPA :
Work History
Northern Tool + Equipment - Business Operations Manager/Assistant General Manager
Arlington, TX, 08/2015 - Current
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Resolved problems promptly to elevate customer approval.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Independently set priorities and organized work to meet deadlines,ensuring compliance with established regulations,processes and policies.
  • Handled complaints and questions, and re-directed calls to other team members.
Csm Corporation - Assistant Store Manager
Lynnwood, WA, 06/2012 - 05/2015
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Dollar Tree - General Manager
City, STATE, 06/2007 - 03/2012
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development. Set appointments with vendors/suppliers.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
  • Answered phone calls and answered questions from potential customers.
UAMS - Patient Care Technician/Unit Secretary
City, STATE, 01/2001 - 07/2003
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Assembled admissions pages and added new pages to patients' charts.
  • Scheduled or rescheduled patient appointments and helped coordinate outpatient services.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Worked with patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored to effectively support needs of clinic and make adjustments when needed.
  • Participated in team meetings to manage ,problem solve,plan and follow up with patient care.
  • Processed lab paperwork and requests according to physicians' orders.
  • Managed incoming calls and directed to appropriate department.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Maintained current and accurate medical records for patients.
  • Organized and maintained patient chart filing system to promote quick data finding for staff. Monitored pre-appointment information to assure readiness for patient visit/procedure.
  • Mailed patient appointment letters.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Scheduled appointments for patients at UAMS.
  • Managed patient systems to verify and validate accuracy and resolve issues.
Additional Information


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Resume Overview

School Attended

  • Jacksonville High School
  • Pulaski Technical College

Job Titles Held:

  • Business Operations Manager/Assistant General Manager
  • Assistant Store Manager
  • General Manager
  • Patient Care Technician/Unit Secretary


  • High School Diploma
  • Associate of Science

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