Strategic planner and operational leader with strong background improving the performance, productivity, efficiency, and profitability of organizational operations.
Vendor & Supplier Management
Contracts & Negotiations
Business planning and strategy
Excellent oral and written communication
Strong analytical thinking
Process Change & Implementation
Microsoft Office proficient
New hire training
Acoustical Sheetmetal Company | Virginia Beach, VABusiness Operations Manager 02/2019 - 03/2020
Served as key corporate representative, liaising with multiple departments in support of operational excellence.
Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service.
Directed business operation processes and developed policies.
Collaborated with business partners to achieve consistency with departmental policies and standards including re-certification and approval of manufacturing, administrative and safety processes.
Acted as liaison between multiple departments to support operational productivity and represent corporation.
Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
Imparted leadership, direction and strategic planning for business unit operations, including labor management, training and process flow, employee engagement and retention, quality control, business system demand management and budgeting oversight.
Created and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues.
Performed high-level service in multicultural and diverse environment.
Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
Managed Safety Program including implementation of new safety procedures, policies and procedures.
Managed and arranged large permitted freight across United States.
Acoustical Sheetmetal, Inc. | Virginia Beach, VAOffice Manager (promotion)03/2011 - 02/2019
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Interviewed, on-boarded, developed and oversaw daily activities of 6 clerical and administrative office personnel and more that 50 manufacturing personnel.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Oversaw office financial management, including AP/AR and payroll administration.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
Drafted internal documents and memoranda.
Managed financial documentations such as expense reports and invoices.
Planned and executed successful corporate meetings, lunches and special events for groups of up to [Number].
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Proactively identified and solved complex problems that impact management and business direction
Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
Generated financial reports for management review.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Completed billing, collections and reporting duties on daily basis.
Oversaw training and daily performance of [Number] staff.
Planned for major business changes including system conversions and office moves.
Wrote professional business correspondence.
Acoustical Sheetmetal, Inc | Virginia Beach, NVHuman Resource & Accounting Generalist01/2009 - 03/2011
Manage operational human resources related issues, including development and communication of policies, maintaining policies consistent with employee standards, legislation and guidelines, training administration and staff, and yearly human resources reporting.
Maintain new hire packets, and ensure that all new hires have signed paperwork, tax forms, I-9, and any other form needed in their file.
Manage all incoming and outgoing bills to ensure invoices get processed, signed by foreman and CEO, entered into Quickbooks, and paid, in a timely manner.
Resolve any bill or invoice discrepancies and disputes on behalf of the company.
Compute over 100 employee time cards manually, and input time properly and efficiently into QuickBooks, to print weekly paychecks.
Collect, organize, and maintain employee insurances, 401(k), and garnishments. This includes adding and removing employees from insurance etc., keeping track and balancing of spreadsheets, yearly reporting, and updating and/or changing of policies in accordance with new guidelines.
Weekly paying and management of the business Federal and State taxes, employee garnishments and 401(k).
Inputting all applicable sales tax weekly into a spreadsheet, in order to pay sales tax monthly.
Assist Office Manager with charitable projects and tasks throughout the year. This includes organizing employee luncheons, annual Christmas party, etc.
Pipeline Industrial Group, Inc. | Virginia Beach, VAAssistant Project Manager04/2007 - 04/2008
Translated submittals from subcontractors to the government through budgeting spreadsheets in Microsoft Excel format
Assisted in creation and management of project budgets in Microsoft Excel and Master Builder
Maintained file organization for incoming and previously completed projects
Completed multiple accounts payable and receivables tasks through Master Builder and QuickBooks.
Created and maintained submittal registers in Microsoft Excel.
Corresponded with vendors directly to arrange materials deliveries and sub-contractor services.
Assisted in bid proposal creation and submission.
Provided direct customer communications in regards to project proposals, budgets and project progress.