business office manager resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Accomplished Assisted Living Operations Professional with more than fifteen years of Human Resources experience offering a unique blend of operations and employee relations management. Strong knowledge of Florida and New Jersey Department of Health, Employment Laws and Regulations including: AHCA, FMLA, ADA, Disability, and Workers Compensation. Extensive expertise in executing insight-driven retention programs to decrease employee turnover. A sophisticated understanding of hospitality operations and ideal expectations for high level customer service along with strong employee relations, to readily identify and foster employee engagement through performance metrics based programs. To serve as the voice of the employee to ensure a high level of morale and maximize team outcome to drive company’s overall mission.

02/2021 to 11/2021
Administrator Tg Missouri New Albany, IN,
  • Grew revenue by developing key programs focused on promoting business.
  • Identified needs of customers promptly and efficiently.
01/2020 to 02/2021
Assistant Executive Director Affinity Living Group Littleton, NC,
  • Recruited, hired and trained employees on operations and performance expectations.
  • Delegated daily tasks to team members to optimize group productivity.
05/2018 to Current
Business Office Manager Grand Living At Lake Lorraine Valley Junction, IA,
  • Interpret, explain and enforce human resources policies to keep staff in compliance with standards
  • Conduct interviews for all associates and departments
  • Coach and guide staff by providing constructive feedback through assessments, long-term career growth opportunities and ongoing professional development which enhanced productivity, accelerated performance and retained talented personnel
  • Evaluate and resolve all performance-based and on-site incident employee injury claims
  • Support the Executive Director with daily community operations
  • Played a vital role in community opening in July with staffing, training and supported marketing events to raise awareness of Market Street to Palm Coast
  • Support marketing community by participating in leading tours for prospective families and residents
  • Interview and onboard community Associates to equip them with Company operations expectations along with our missions and values
  • Create community care, nursing and administrative schedules
  • Manage community accounts payable and resident monthly billing and additional miscellaneous charges
  • Organize community activities, marketing efforts and special events
09/2014 to 10/2017
Executive Director Primrose School Schertz, TX,

Promoted from Associate Executive Director and Business Office Manager.

  • Led 103 bed Assisted Living and Memory community Operations while supporting Marketing, Customer Service, Care and Employee Relations.
  • Manage cross functional team of 125 employees to develop strategies that would positively influence workplace relationships.
  • Consulted with department management to provide direction with struggling areas to overall improve services.
  • Manage community budget and analyze financial statements to maintain budget with expectancy of minimal negative variances and deficits.
  • Participated in State and company surveys of the community, communicate results to staff and develop plan of corrections; maintained all local, state, and federal licenses.
  • Evaluated resident satisfaction regularly, implement programs and changes to enhance resident satisfaction.
  • Ran the recruitment process: presented viable candidates to Hiring Manager, performed background screenings, conducted license verifications and required documentation for employment (Federal, State, Local regulations and Sunrise policy).
  • Managed, onboarding process, updated performance evaluations, promotions and terminations.
  • Created and maintained team member personnel information in appropriate systems; HRIS, Kronos, ATS iCims.
  • Managed community payroll and make necessary updates to follow biweekly payroll format.
  • Effectively communicated Sunrise benefit plans and act as a resource to team members for answers and specific resolutions.
  • Managed worker's compensation, FMLA, and unemployment claims for team members in the community.
  • Reviewed resident billing for timely reporting to ensure that accounts remain in good standing, for accounts that were approaching delinquency, met weekly to strategize on collection efforts.
  • Processed monthly expenses and budget data timely per Sunrise policies and internal business controls.
02/2006 to 06/2012
Senior Employee Relations Coordinator City Of Tucson Tucson, AZ,
  • Conducted New Hire Orientation, employee relations, benefits and payroll meetings and announcements
  • Managed annual performance evaluations, promotions and transfers for Mid-NJ location
  • Responsible for managing and organizing systems to categorize, and retrieve information related to employee files
  • Created monthly reports relating to headcount and attrition for the Sales Department
  • Organized and managed employee termination documentation, exit interview, and unemployment claim for process; administered career progression testing for employee advancement
  • Coordinated employee special events i.e.: offsite company events, flu shot event, and monthly birthday celebrations
  • Provided support to Mid-New Jersey Sales team with benefits, company policies, leave of absences, workers compensation, 401K, and cable benefits

Started as Human Resource Coordinator in 2006, and was promoted in 2008, to Sr. Employee Relations Coordinator.

03/2002 to 03/2005
Human Resources Administrator Grand Living At Lake Lorraine Coralville, IA,
  • Provided recruitment support to the HR Managers which involved interview scheduling, drug and background screening, new hire letters and orientations
  • Effectively managed HRIS employee records, and prepared, generated and distributed reports (PeopleSoft) such as: turnover reports, new/terminated Employee reports and International organizational charts
  • Managed employee programs in training, benefits, and recognition including: e-learning courses, health services, and service recognition packages
  • Maintained company intranet site providing company news, job postings, announcements and templates for employee use
  • Managed HR information system Helpdesk, assisting all our US locations with corrections and updates to PeopleSoft system
  • Modified and tracked promotions, salary changes, new hires and terminations at the company headquarters' location
  • Effectively processed weekly and monthly reports for the payroll department detailing employee modifications and query requests
  • Assisted Human Resources managers and department with daily system updates, job placements, employee training initiatives and communications
  • Started as Receptionist in 2002, and was promoted in 2004, to HR Information System Administrator
  • Conceptualized and managed employee meetings, events, and conferences including annual employee Carnival which involved being innovative and creative while staying on or under budget

Started as Receptionist in 2002 and was promoted in 2004 to HR Information System Administrator.

11/2021 to Current
Business Office Manager Sunscape Daytona Beach City, STATE,
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
  • Provided employee onboarding services and supported department members to increase productivity and performance.
  • Assisted software migration support services for employees.
Education and Training
Expected in 2017 to to
Certified Assisted Living Administrator:
New Jersey - ,
Expected in 2000 to to
Associate of Science: Business Administration (Human Resource)
Union County College - Cranford, New Jersey
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions

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Resume Overview

School Attended

  • New Jersey
  • Union County College

Job Titles Held:

  • Administrator
  • Assistant Executive Director
  • Business Office Manager
  • Executive Director
  • Senior Employee Relations Coordinator
  • Human Resources Administrator
  • Business Office Manager


  • Certified Assisted Living Administrator
  • Associate of Science

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