Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Skills
Human resources management
Business operations management
CRM and office management software
Proposal writing
Experience
01/2020 to 03/2021
Business Office ManagerLiberty Homecare – Charlotte, NC,
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Managed daily operations within the office by supporting continuous delivery of excellent services and care.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Monitored daily operations and implemented changes to ensure highest quality products and services for each client.
Led all business operations seeking and identifying opportunities to improve profitability.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Monitored office inventory to maintain adequate supply levels and order products.
01/2012 to 12/2014
Office ManagerLithic – San Francisco, CA,
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Solicited vendor quotes to determine optimal material purchase pricing.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Updated employee paperwork and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Wrote professional business correspondence to maintain strong line of communications.
03/2006 to 12/2012
Co Owner Veyo – Blue Mounds, WI,
Set pricing structures according to market analytics and emerging trends.
Assessed, optimized and elevated operations to target current and expected demands.
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
Implemented effective customer service surveys to encourage feedback.
Generated daily operational and sales reports for corrective action or continuous improvement.
Built and maintained loyal, long-term customer relationships through effective account management.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Managed scheduling for 12 employees to optimize productivity.
Formed and sustained strategic relationships with clients.
Education and Training
Expected in 05/2004
High School Diploma: Clarksville High School - Clarksville, TN GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
