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Business Office Manager Resume Example

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BUSINESS OFFICE MANAGER
Summary
Dynamic Office Manager with experience in a wide range of event planning, administrative, sales, marketing, customer service, and medical platforms. Equipped with a strong background spearheading a wide range of office procedures including administration, accounts management, customer service, scheduling, and event planning. Combine superior interpersonal and leadership skills, with the ability to build positive and productive teams focused on meeting objectives. Leverage outstanding organizational and communication strengths to deliver effective presentations to diverse audiences. Reputable for elevating operational performance quality through development and implementation of new policies / procedures. Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint) Empower time and Publisher as well as in the utilization of multi-line phones, scanning / faxing systems, and filing practices.
Highlights
  • Hiring and retention
  • Compensation/payroll
  • Employee relations
  • Personnel records maintenance
  • Exceptional interpersonal skills
  • New hire orientation
  • Decisive leader
  • Exceptional time management skills
  • Strong public speaker
Experience
Business Office Manager, 01/2014 to 01/2015Eagle Point Nursing & Rehabilitation Center － Clinton, Iowa
  • Primary purpose of the position is to lead and manage the Business Office and utilize available resources to provide timely, accurate and complete billing, collections, and all other assigned business support operations, by accomplishing the specific business goals.
  • Overseeing the payroll department and all aspects of Human Resources.
  • Work with Corporate and Regional finance support staff to provide Executive Director with profitability analysis for existing and prospective HMO contracts.
  • Monthly close of SNF books in a manner that does not inhibit any billing or collection processes.
  • Accurately bill Medicare, Medicaid / CAL, Veteran's Administration, and hospice companies for all covered services provided.
  • Track payments of bills, speed up slow-pay customers, and manage resident trust accounts for accuracy, proper disbursement and security.
  • Obtain and complete financial information, from admissions packet within first 24 hours.
  • Effectively resolve pending cases for government payer coverage.
Business Office Manager, 01/2012 to 01/2014Pleasant View Rehabilitation and Health Care － Morrison, Illinois
  • Maintain a high degree of confidentiality while utilizing proven management skills overseeing all aspects of Human Resources with new and current employees.
  • Provide accurate and professional service to the public, employees, resident's and their family members.
  • Maintain daily ledger entries and daily census reports, complete monthly billing for both private pay and public aide residents, responsible for accounts receivable, aging, and collections.
  • Responsible for all aspects of new hire's orientation, benefit enrollment Accurately maintain resident and employee business files.
  • Work closely with IDPH) Illinois Department of Public Health and (IDHS) Illinois Department of Human Services.
  • Key Achievements: Prepare and process payroll for 100 plus employees.
  • Play a key role as active Chairman for the safety committee board.
  • Created a safety power point presentation winning 1st place out of 93 facilities.
  • Dropped overall work comp claims through educating & providing proper tools.
  • Develop and promote a positive work environment Provide the operative tools for outstanding work ethic.
Customer Service Specialist, 01/2010 to 01/2013Deer Valley Country Club － Deer Grove, Illinois
  • Work closely with clients to ensure the effective planning and organization of special events.
  • Liaise with staff members and clients throughout wedding receptions, business meetings, and corporate events / parties.
  • Provide administration of accounts receivables, ensuring timely collection of monies.
  • Key Achievements: Maintained superior levels of client satisfaction by ensuring compliance with top quality standards and individual requirements.
  • Played a key role in capturing commendations for advanced performance as well as business retention and referrals.
General Manager, 01/2009 to 01/2010The Brandywine － Dixon, Illinois
  • Orchestrated company's operations from business development to administration, staff management, and service delivery.
  • Served as primary leadership force of organizational efforts, including marketing, sales (cold calling), networking, advertising, public relations, staffing, administration, vendor relations, payroll, and account management.
  • Directed planning, organization, and rollout of special events such as banquets, working closely with clients to ensure compliance with individual requirements.
  • Managed scheduling and compensation of 40 team members.
  • Handled all aspects of staffing, including interviewing, hiring, labor relations, and evaluations / terminations.
  • Key Achievements: Boosted profits through strategic management and allocation of resources.
  • Delivered highly successful events attended by more than 600 guests.
  • Fueled client base growth through introduction of business incentives, promotions, and advertising plans.
  • Delivered dynamic and compelling presentations to groups of up to200.
Assistant Executive Director / Marketing Director, 01/2007 to 01/2009Good Neighbor Care of Sterling － Sterling, Illinois
  • Promoted from administrative role to leadership positions within 2 months following superior performance and contributions.
  • Performed duties of Executive Director including overall business development, management, and administration.
  • Represented organization, liaising with interested parties with a focus on promoting facility offerings.
  • Presented and explained documentation and contracts to potential residents.
  • Organized and delivered presentations to groups of 60+.
  • Managed all aspects of meeting / event planning, accounts management, invoicing, staff relations, scheduling, payroll control, and vendor / contract relations.
  • Key Achievements: Spearheaded successful grand opening of building attended by more than 500 guests.
  • Maintained superior levels of office operations quality through expert allocation and implementation of resources.
  • Elevated organization's reputation through aggressive networking and representation, cultivating productive relationships with community representatives, local business leaders, and the public.
  • Functioned as Ambassador of the Local Chamber of Commerce for more than 2 years.
Office Assistant, 01/2002 to 01/2007All State － Sterling, Illinois
  • Drove efforts to maintain overall administrative accuracy in the areas of reporting and documentation.
  • Performed overall management and maintenance of filing structure and databases storing business records, highly confidential information and operational policies, procedures, and regulations.
  • Generated and analyzed operational reports and schedules.
  • Organized conferences, meetings, agendas, and appointments.
  • Developed correspondence, handled customer complaints, and maintained office equipment.
  • Key Achievements: Improved the storage and accessibility of information through office systems upgrades.
  • Enhanced office performance with the introduction of new tools and processes to increase productivity and administrative platform.
Education
Bachelor's Degree:Human Resources ManagementHuman Resources Management
Associate of Arts:Business Management / Administration,2011University of PhoenixBusiness Management / Administration
Skills

Account management, accounts receivables, accounts receivable, administrative, advertising, billing, business development, cold calling, conferences, contracts, client, clients, databases, delivery, documentation, event planning, special events, filing, finance, financial, focus, government, hiring, hospice, Human Resources, invoicing, labor relations, leadership, ledger, Director, management skills, marketing, meetings, Office, power point, networking, office equipment, organizational, payroll, process payroll, policies, presentations, processes, Public Health, public relations, quality, reporting, safety, sales, scheduling, staff management, staffing, strategic management, upgrades, vendor relations

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Resume Overview

Companies Worked For:

  • Eagle Point Nursing & Rehabilitation Center
  • Pleasant View Rehabilitation and Health Care
  • Deer Valley Country Club
  • The Brandywine
  • Good Neighbor Care of Sterling
  • All State

School Attended

  • University of Phoenix

Job Titles Held:

  • Business Office Manager
  • Customer Service Specialist
  • General Manager
  • Assistant Executive Director / Marketing Director
  • Office Assistant

Degrees

  • Bachelor's Degree : Human Resources Management
    Associate of Arts : Business Management / Administration , 2011

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