business office manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 21 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

  • Achieved certification through North Dakota State Unniveristy: Certified Dietary Manager (CDM, CFPP), 2011
  • Worked in the same facility achieving multiple promotions to get to the position of Business Office Manager in 3 Facilities.
  • Accounts Payable and Receivable Auditing
  • Report Preparation and Analysis
  • Vendor Partnerships
  • Inquiry Requests
  • Staff Training
  • Accounts Payable and Receivable
  • Human Resource Management
  • Active Listening
  • Error Reviews
  • Administrative Management
Work History
06/2015 to Current
Business Office Manager Christiana Care Health System New Castle, DE,
    • Maximized cash flow through optimal billing and collection processes.
    • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
    • Utilized company's accounting systems to review reports and prepare assessments.
    • Monitored and evaluated personnel performance to complete annual reviews.
    • Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
    • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
    • Completed bi-weekly payroll for 50 employees.
    • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
    • Hired, staff, established and monitored goals.
    • Work in 3 facilities managing A/R Billing and Collections. Was brought in to fix various billing errors that included insurance errors, missing paperwork and improper billing.
01/2011 to Current
Certified Dietary Manager Guardian Elder Care Smethport, PA,
    • Monitored production to check safety, standardized production and appropriate portioning.
    • Visited with residents to inquire about satisfaction, quality and personal preferences.
    • Consulted with dietitians to plan menus appropriate for patient needs.
    • Interviewed, hired and trained dietary personnel to provide optimal service.
    • Purchased food supplies for department according to budget limitations.
    • Motivated staff to perform at peak efficiency and quality.
    • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
    • Oversaw food preparation and monitored safety protocols.
    • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
    • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
    • Verified prepared food met standards for quality and quantity before serving to customers.
    • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
    • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
    • Maximized quality assurance by completing frequent line checks.
09/2005 to Current
Medical Records Coordinator Genex Services Saint Louis, MO,
    • Kept accurate log of requests for medical information and records.
    • Processed medical records requests from outside providers according to facility, state and federal law.
    • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
    • Identified new methods to optimize medical records management.
    • Maintained accuracy, completeness and security for medical records and health information.
    • Interacted and communicated easily with department personnel and public.
    • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
    • Organized, planned and directed medical records movements per established policies.
    • Maintained and organized supply room and purchased additional new materials according to department needs.
    • Maintained patient confidence by keeping patient records information confidential.
09/2000 to Current
CNA, Medication Aide Avantara Ipswich City, STATE,
  • Reported changes in patient status regarding drug therapy.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Kept digital records of patient details, medications, billing and other activities.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Expected in 10/2012 to to
Certified Dietary Manager, CFPP: Food And Nutrition
North Dakota State University - Grand Forks, ND,
Expected in 05/2001 to to
High School Diploma:
Ipswich High School - Ipswich, SD,

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Resume Overview

School Attended

  • North Dakota State University
  • Ipswich High School

Job Titles Held:

  • Business Office Manager
  • Certified Dietary Manager
  • Medical Records Coordinator
  • CNA, Medication Aide


  • Certified Dietary Manager, CFPP
  • High School Diploma

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