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business office manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.

Skills
  • Policy and Procedure Modification
  • Report Preparation and Analysis
  • Proposal Writing
  • Vendor Partnerships
  • Accounts Payable and Receivable
  • Staff Training
  • Office Management
  • Human Resource Management
  • Employee Timesheet Processing
  • Petty Cash Disbursement
  • Departmental Support
  • Confidential Records Management
  • Payroll Administration
Work History
Business Office Manager, 12/2012 - Current
Hamilton Health Care System Dalton, GA,

I. Office Management:

  • Oversee facility business operation including AP, AR, resident trust accounts, and distribution and reconciliation of petty cash.
  • Oversee office supplies machines and equipment and ensures proper maintenance and repairs as necessary.
  • Manage facility payroll.
  • Manage department within allocated/budgeted parameters.

II. Secretarial:

  • Draft memos and type letters as requested by administrator.
  • Take and maintain staff meeting and manager’s meeting minutes.
  • Manage general office requests as appropriate.
  • Update and maintains policy and procedures manuals as needed.

III. Human Resources:

  • Responsible for maintaining personnel files.
  • Manage new hire or termination packages.
  • Track eligibility for and manages health benefit packages.
  • Track employee compliance of mandated regulations.
  • Ensure all reports will comply with applicable regulatory standards.
  • Responsible for all aspects of employee leaves of absence after Administrator approval.
  • Track all employee injuries and reports workers compensation claims.

IV. Payroll:

• Processing new hire paperwork, including signing employment contracts and conducting background checks
• Reviewing payroll reports to ensure they are accurate and timely
• Assisting in managing leave of absence requests, including administering leave accruals and processing payments during leaves of absence
• Providing support to managers by answering questions regarding federal and state labor laws
• Processing payroll for all employees in the company, including hourly workers and salaried executives
• Calculating and administering payroll taxes (income tax withholdings, Social Security, Medicare, etc.)
• Preparing reports detailing payroll activity for each employee
• Preparing reports detailing payroll activity for each department or division within the company
• Processing and tracking employees’ requests for time off from work, including overtime requests and other scheduling changes

Sr, 07/2013 - 12/2014
University Of California Santa Barbara, CA,
  • Responsible for primary business contacts that consist of Board of Directors, Homeowners, Tenants, on-site Property Managers and Vendors-Service and Repairs.
  • Work alongside Community Managers and other key staff to ensure requests are captured and handled in a timely manner.
  • Answer inquiries, handle complaints, troubleshoot problems and provide appropriate information to all parties involved.
Legal, Client Account Support, 07/2012 - 07/2013
U.S City, STATE,
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Established performance and service goals and held associates accountable for individual performance.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Authorizations Supervisor, 07/2000 - 03/2011
Quest Discovery Services City, STATE,
  • Answer inquiries, handle complaints, troubleshoot problems and provide appropriate information to all parties involved
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Personally develop and handle specific company clients’ accounts
  • Manage and maintain the company’s client database
  • Supportand assist Corporate/branch offices in all aspects of customer service and Order Entry
  • Respond quickly and diplomatically to all incoming orders, Customer Service, follow up, authorization e-mails and calls
  • Process all authorizations’ requests for corporate office and assigned clients.Create new subpoenas and follow up requests for open matters
  • Implement all authorization changes and/or new procedures.Update all communications between attorneys, paralegals and vendors
  • Knowledge of all general office equipment, Microsoft Word, Outlook and Excel
Education
High School Diploma: , Expected in 1994
-
Pioneer High School - San Jose, CA
GPA:
Status -

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Resume Overview

School Attended

  • Pioneer High School

Job Titles Held:

  • Business Office Manager
  • Sr
  • Legal, Client Account Support
  • Authorizations Supervisor

Degrees

  • High School Diploma

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