business office manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Outgoing office assistant with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. administrative office management, related regulatory guidelines . Highly knowledgeable in areas of Communication in terminology and departmental payroll, budgeting and AP/AR activities. Skillful coordinator of staff, resources and daily operations. Adaptable Office Administrator with 30plus years of experience range of personnel and clerical areas, bookkeeping . Additional experience in assisting to help my co-worker. Fast-learner with interest in developing new skills to better support hard worked staff and management. I am bilingual both in reading and writing, I am a team player and team leader, I excel in Customer Service and have active listening skills for our customers, willing to take on new tasks and learn and assist. I strive to be the best I can be, i feel i can be a great asset to your staff and company

  • Performance Management
  • Schedule Coordination
  • Staff Development and Training
  • Decision Making
  • Handling Customer Complaints
  • Recruitment and Hiring
  • Microsoft Office Suite
  • Quality Assurance
  • Complex Problem Solving
  • Contracts and Vendor Agreements
  • Spanish Fluency
  • Payroll Administration
  • Verbal and Written Communication
  • Employee Motivation and Discipline
  • Accounts Payable and Receivable
  • Attention to Detail
Work History
05/2017 to Current
Business Office Manager Advantage Living Wayne, MI,
  • I do onboarding for new employees ,background check schedule fingerprints for employees thru OK Screen.
  • I keep up with Insurance and vacation and Sick hours on Employees
  • Maximized cash flow through optimal billing and collection processes.
  • I managed Residents trust and Petty office cash
  • Review bi-weekly payroll for 33 employees.
  • Review Invoices to be sent out weekly to our corporate office for payment collections, AP/AR,
  • deposits and recordkeeping. process payments
  • I have Employee and Resident files in my office under lock and key
  • I supervise Laundry and Housekeeping also do their schedules
  • I monitor thru Paycom on the employees attendance and if they are clocking in and out
  • I'm in charge of hiring caterers for our Holiday parties
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
04/2012 to 02/2015
Billing Specialist American Plant Maintenance Llc Madison, WI,
  • Performed accounting, control and reporting activities in accordance with contractual requirements and company policies and procedures
  • Review and confirm supporting documentation for completion during invoicing process: including signed contract(if necessary) sales order, signed field ticket, job log, job log sumJessica and work order.
  • Validate invoice packet for completeness and readability as well as reviewing and editing customer required entries, Create,review,edit and validate billing document for accuracy and completeness.
  • Submit invoices to customer via customer defined specification by email or regular mail
  • Volunteered to work as a service planner on a traveling team for Artificial Lift a company acquired by Halliburton, traveled to Casper, Wy and mostly Midland, Odessa Tx area
  • Created Sales order entered equipment and materials into SAP
  • Uploaded corresponding documents into Quillex for preparing order to be processed

11/1997 to 02/2011
Office Assistant Ncsa Athletic Recruiting Long Beach, CA,
  • Processed Payments, credit cards and made daily deposits
  • Performed advanced clerical,bookkeeping, accounting and administrative work in administering the AP/AR to our customers and vendors
  • Did collection calls to our customers who used our services
  • Maintained record of all business debts and payments for the services availed from other Corporate entities
  • Reviewed all invoices for appropriate documentation and approval prior to payments to vendors
  • Processed all paperwork in a timely manor to meet deadlines
  • Interacted with customers by phone, email or in-person to provide information.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.
  • Maintained staff directory and company policy handbook for human resources department.
  • Developed correspondence letters, memos and emails.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • We were a 3rd party reseller for Airborne Express then it was DHL and finally UPS
  • We tracked packages for our customers when their was an issue
05/1984 to 11/1997
Restaurant Manager Taco Bell Newport News, VA,
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.

  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Managed 50-person team of cooks and back of house staff for high-end Mexican restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Carefully interviewed, selected, trained and supervised staff.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained restaurant in compliance with health codes and inspections ensuring compliance with liquor laws and unemployment laws and local and state federal law
Expected in 10/1989 to to
North Dallas High School - Dallas, TX
Native or Bilingual

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Resume Overview

School Attended

  • North Dallas High School

Job Titles Held:

  • Business Office Manager
  • Billing Specialist
  • Office Assistant
  • Restaurant Manager


  • GED

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