business office manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Seasoned [Job Title] with good business and financial acumen and specialized experience in [Type] environments. Decisive with proven success providing administrative support and oversight for efficient operations. Exceptional attention-to-detail with Microsoft Office, Word, Excel, and Adobe proficiency. Self-driven [Job Title] accomplished at enhancing efficiency of workflow while maintaining cost effectiveness. ExcJessicat communicator with proven ability to maintain positive, professional relationships with staff and clients. Expertise in policy implementation and payroll processing. Organized Office Manager with over [Number] years of experience in [Industry] field. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in [Area of expertise]. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional with [Number] years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excJessicace.
Skills
Database administration
Strategic planning
Payroll and budgeting
Presentation design
Data entry
Policy and procedure modification
Bookkeeping
Workflow planning
Business Administration
Documentation and control
Staff management
Data management
Recordkeeping
MS Office
Project management
Customer service
Operations management
Know Your Customer
Administrative support
Work History
10/2018 to Current
Business Office ManagerAscension Health – Manhattan, KS,
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Aggregated and analyzed data related to administrative costs to prepare [Timeframe] budgets for corporate-level management.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using [Type] software.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Completed bi-weekly payroll for [Number] employees.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Developed internal requirements which complied with [Program] standards to minimize regulatory risks and liability across program.
Drove implementation of [Type] and [Type] software to automate office operations, including [Task], [Task] and [Task].
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software].
08/2011 to 10/2018
Business Operations ManagerConstruction Specialties – Melissa, TX,
Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Spearheaded projects by coordinating with [Type] organizations to support [Area of expertise].
Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
Implemented escalation procedures to effectively handle time-sensitive issues.
Collaborated with senior leaders to develop and launch [Type] shows and store events.
Worked in tandem with [Job title] to better understand business process and initiate improvements, helping company achieve goals.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Completed bi-weekly payroll for [Number] employees.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using [Type] software.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Developed internal requirements which complied with [Program] standards to minimize regulatory risks and liability across program.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software].
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Performed billing, collection and reporting functions for office generating over $[Number] annually.
Aggregated and analyzed data related to administrative costs to prepare [Timeframe] budgets for corporate-level management.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Drove implementation of [Type] and [Type] software to automate office operations, including [Task], [Task] and [Task].
01/2007 to 08/2010
Business ManagerSkykick Inc. – Grand Rapids, MI,
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Oversaw Human Resources activities by leading recruiting, selection, employee relations, payroll and benefits administration.
Enhanced operations and implemented technological innovations in collaboration with senior leadership.
Sourced and corrected advanced strategic and tactical problems impacting business and sales management.
Implemented automation strategies for office operations, correspondence management, schedule coordination and recorkeeping.
Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
Managed supply and equipment inventory for business according to forecasts and needs.
Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
Maintained, verified and updated privileges for credentials files, insurance and legal documentation.
Organized financial data and completed reports detailing key metrics.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Completed bi-weekly payroll and coordinated record keeping.
Communicated with customers and vendors positively with particular attention to problem resolution.
Reviewed sales and expense records to make proactive adjustments to policies and procedures.
Kept operations in compliance with federal and state laws, industry regulations and [Type] requirements.
Handled complex project management concerns productively and with little oversight.
Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
Oversaw all office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
10/1997 to 01/2007
Executive AssistantBall Corporation – Golden, CO,
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Acted as point of contact for research and information gathering for [Type] and [Type] executive managers.
Created expense reports, budgets and filing systems for [Type] and [Type] departments.
Assisted senior management with major initiatives and projects including [Type] and [Type] by [Action] and [Action].
Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
Worked with senior management to initiate new projects and assist in various processes.
Worked with [Job Title] to coordinate and complete special projects for [Program].
Screened calls and emails and initiated actions to respond or direct messages for [Number] managers.
Maintained confidential, administrative support to executive team and members of board of directors.
Coordinated and executed special projects including [Type] and [Type] for [Job title].
Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Processed travel expenses and reimbursements for [Number]-member executive team and senior management group.
Supported human resources department in annual employee review process to manage performance merit increases.
Prepared presentations, materials and documentation for use by [Job title] in meetings and engagements.
Compiled and analyzed sales and marketing reports for marketing executives and provided executive summaries.
Reconciled and processed expense reports for [Number] internal and field personnel, including executives and consultants.
Complied with special requests from board members for research, assistance and travel arrangements.
Served as resource for research and information for [Type] and [Type] department leaders.
Screened incoming mail, publications and other correspondence directed to management team members.
Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
Researched, proposed and implemented [Type] vendor agreements to decrease costs and improve services.
Accomplished special objectives and projects according to requests from board members.
Supplied sales and marketing support to sales force of [Number] sales reps.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Directed administrative functions for board of directors, principals, consultants and key managers.
Created appropriate documentation for members of board and senior leadership before meetings.
Planned and executed meetings and events and attended meetings to take meeting minutes.
Seamlessly interacted with [Job Title] to plan and complete special projects for [Program].
Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
Offered assistance, collaboration and clerical support to auditors throughout entire review process.
Assisted in coordinating implementation of policies and practices across organization.
Education
Expected in to to
Bachelor of Science: Industrial And Organizational Psychology Concordia University Irvine - Irvine, CA GPA:
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