business office manager resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 9XXX5 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seeking a challenging position where I can contribute my professional skills and experience to the organizational goals of your company . Highly organized, motivated, and detail-oriented with many years of experience who smoothly prioritizes tasks while juggling multiple duties and continuous interruptions. Assist facility staff with the entire Medicaid application process and all pending cases. Experienced in working responsively with physicians, nurses, patients and their families in a large nursing unit. Goes above and beyond administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

  • Microsoft Office, Outlook, Internet, Excel , Point Click Care and Meditech
  • Superb Written and verbal communication abilities
  • Accurate and detailed
  • Flexible and dependable
  • Skilled in reading, writing, and speaking English and medical language
  • Works well under pressure
  • Outstanding clerical knowledge and computer skills
  • Multi-line phone proficiency
  • Strong work ethic
  • Pleasant demeanor
Work History
BUSINESS OFFICE MANAGER, 07/2019 - 03/2020
Ascension Health Clanton, AL,
  • Responsible for managing the facility accounts receivable system
  • Record daily collection of cash receipts and deposit to appropriate accounts
  • Responsible for all patient related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure accurate balances, timely billing and collections
  • Manage the Medicaid pending application and conversion process to ensure timely resolution, including identification of all pending/recertification files, incomplete 3008 forms, timely completion of PASRR II assessments, citizenship issues, unsigned documents, missing financial information, evaluation of income & asset levels for potential admissions and residents already admitted
  • Communicate with government agencies when needed
  • Determine and discuss the need for Medicaid service companies/attorney offices to address income levels, asset levels, Qualified Income Trust needs and Guardianship needs
  • Prepare deposits and posting entries in the accounting system
  • Establish and maintain communication with resident, family members and others responsible for payment for resident care services
  • Analyze account activity and prepare interest calculation and summary reports
  • Generate timely billing of payor classes
  • Responsible for the generation and submission of all network and insurance, claims, statements on a timely basis
  • Complete month end close in a timely manner
  • Adhere to established reporting procedures to ensure that the numbers balance
  • Maintain current and accurate computer data
  • Recruited, hired, trained and supervised staff of 6 and implemented mentoring program that offered positive employee engagement
BUSINESS OFFICE MANAGER, 12/2017 - 07/2019
Ascension Health Lewiston, NY,
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Recruited, hired, trained and supervised staff of 3 and implemented mentoring program that offered positive employee engagement.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
UNIT COORDINATOR, 02/2013 - 06/2016
Dignity Health Rancho Cordova, CA,
  • Handling administrative duties within the hospital
  • Performed clerical duties to maintain an organized healthcare work space and allow medical staff to focus on patient care
  • Maintained line of communication between the patient and clinical staff
  • In charge of answering phones, making copies, scheduling appointments and maintaining supplies
  • Admitting patients, administer and maintained patient records, and broke down medical charts for record keeping
  • Communicated with the clinical staff to ensure all appropriate patient information was gathered
  • Responsible for typing up discharge instructions for patients
  • In-depth knowledge of all software associated with clerical tasks and maintaining records
  • Hands-on experience in helping nurses with performing daily tasks including taking patients vitals and copying records from the nurses record onto patient files
  • Good ethical conduct and integrity
  • Ability to meet all physical requirements of the position
  • Enforced policies and safety standards through building and room rounds
  • Provides patients personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
  • Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
  • Provides care by administering enemas, douches, non sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints
  • Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients call lights and requests; reporting observations of the patient to nursing supervisor
  • Documents actions by completing forms, reports, logs, and records
  • Maintains work operations by following policies and procedures
  • Protects organization's value by keeping patient information confidential
  • Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards
  • Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure
  • Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Associate of Applied Science: NURSING, Expected in 1996
Status -
High School Diploma: , Expected in 1992
Status -

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  • High School Diploma

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