business office manager resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I am a hard-working individual who strives to achieve the highest standard possible, at any given task. My greatest strengths are: my ability to motivate others, my adaptability, and my life-long experience in senior care. I always welcome the challenge of solving problematic situations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts payable/receivable, invoices and coding.
Skills
Accounts payable and receivable
Excel spreadsheets
Compliance
MS Office
New employee processing
Daily payroll activities
Invoicing and billing
Human resources management
Experience
04/2017 to CurrentBusiness Office ManagerAscension Health | Centerville, TN,
Monitored office inventory to maintain adequate supply levels and order products.
Interviewed, onboarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
Maintained and verified [Type] credentials, [Type] files, [Type] insurance and [Type] licenses.
Directed credentialing process for [Job titles] through [Action].
Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Automated office operations to manage client correspondence, record tracking and data communications.
Planned [Type] meetings for [Number] [Job title]s on [Timeframe] basis and coordinated availability of conference rooms.
Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Trained [Number] employees on best practices and protocol while managing teams to maintain optimal productivity.
Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
Handled supply purchases and inventory management for office operations and equipment maintenance.
06/2015 to 04/2017Memory Care DirectorFive Star Quality Care, Inc. | Little Rock, AR,
Interviewed and hired individuals bringing talent, well-developed skills sets and passion for assisting others, effectively creating gifted department of [Job title]s.
Kept family members abreast of important information regarding loved ones, including care, health issues and medication.
Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
Personally gave prospective residents and families tours of memory care unit, answering questions about services and facility.
Drove process, efficiency and quality improvements, resulting in [Number]% increase in patient discharge times.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
Solicited medical history information from patients to provide best and most effective medical advice.
Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
Improved bed occupancy by [Number]% in [Timeframe].
Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
Supervised administrative staff of [Number] [Job title]s, delivering consistent coaching and mentoring to improve job efficiency.
06/2010 to 07/2015Memory Care Director Five Star Quality Care, Inc. | Lincoln, NE,
Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
Drove process, efficiency and quality improvements, resulting in [Number]% increase in patient discharge times.
Delivered income records, balance sheets and [Type] documents to board to keep executives informed of all potential financial issues.
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Directed daily operations at facility caring for more than [Number] individuals.
Improved bed occupancy by [Number]% in [Timeframe].
Communicated with patients with compassion while keeping medical information private.
Solicited medical history information from patients to provide best and most effective medical advice.
Participated in [Timeframe] meetings with department heads to discuss census information, admissions and discharges for residents.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Supervised administrative staff of [Number] [Job title]s, delivering consistent coaching and mentoring to improve job efficiency.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive [Type] changes.
Education and Training
Expected in to to Associate of Applied Science | Volunteer State Community College, Gallatin, TNGPA:
Expected in to to | , , GPA: City, State Zip
Dear Hiring Manager or Mr. /Ms.
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With Thanks,
Your name
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