business office manager resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Experienced Office Manager with ability to develop and nurture long-term relationships. Technical, creative and organized self-starter with superior follow-through and experience in building rapport and fostering mutually beneficial relationships. Rapid learner who brings excitement and enthusiasm to my work and my team.
Core Qualifications
MS Office Suite: Word, Excel, Outlook, PowerPoint
More than 5 years of customer service experience
Certified Activity Director
Certified General Office Clerk
Experience with Chronic mental illness as it relates to securing social services
Ability to work with a diverse clientele
Ability to work under pressure and meet deadlines
Improving product quality
Can produce detailed contact tracking reports
Strong interpersonal skills and team player
Strong understanding of data and statistics
Can maintain client privacy and show discretion
Certified Hospital Unit Clerk
Critical thinking
Managing multiple priorities
Business Requirements Document (BRD)
Improving product quality
Education
Houston Community CollegeHouston, TexasExpected in 1992 ā āAssociates:Applied Science Medical Records Technology - GPA:
Ashford UniversitySan Diego, CaliforniaExpected in 2013 ā āBachelor of Science:Healthcare Administration - GPA:Healthcare Administration 12 hours completed
Experience
Ascension Health - Business Office Manager Salem, IN, 2014 - 2016
Manage Intensive Outpatient Program in the area of planning, developing, human resources, records management, organizing, billing, evaluating the program, and directing the therapy program and the transportation staff.
Communication with Physicians, Psychiatrist, Compliance Officers, Psycho Therapist and Personal Caregivers to ensure continuum of care.
Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
Planned, coordinated and controlled daily operations of the organization.
Accounts receivable duties to include: maintaining updated billing, follow-up, collection and allocation of payments.
Monitored customer account details for nonpayment, delayed payments and other irregularities.
Investigated and resolved customer queries, process adjustments on customers' behalf.
Communicated with customers to initiate collection efforts, corresponded via phone, email and mail.
Ascension Health - Business Office Manager Washington, MA, 08/2008 - 01/2010
Worked within a PHP to assist clients with chronic mental illness and substance dependence to access services form local community partners.
Aided client in securing medical and behavioral health appointments to insure continuum of care.
Managed Intensive Outpatient Program in the area of planning, developing, human resources, records management, organizing, billing, evaluating the program, and directing the therapy program and the transportation staff.
Ascension Health - Business Office Manager Williamsport, IN, 06/2006 - 07/2008
Managed Intensive Outpatient Program in the area of planning, developing, human resources, records management, organizing, billing, evaluating the program, and directing the therapy program and the transportation staff.
Worked within a PHP to assist clients with chronic mental illness and substance dependence to access services form local community partners.
Assisted client with reestablishing their lives by means of employment, resources and housing assistance referrals that would continue the continued success as instructed by the therapist.
Care Center - Social Service Designee / Activity Director City, STATE, 01/2004 - 02/2007
Planning, developing, organizing, implementing, evaluating, and directing the facility social service programs in accordance with federal, state and local standards.
Case Management to assure the medically related emotional and social needs of the residents was met.
Daily activities for Residents to include; sewing, arts and crafts, horseback riding.
Documentation of residents' participation and compliance with activities as offered.
UT MD Anderson Cancer Center - Health Information Management Specialist, Sr. Team Leader City, STATE, 11/2005 - 06/2006
Analyzed and reviewed medical records.
Daily file maintenance, to include preparing, scanning, indexing and Quality Assurance of electronic documents/records.
Professional Affiliations
Skills
Accounts receivable, arts, behavioral health, billing, Case Management, Strong interpersonal skills, clientele, client, clients, customer service experience, directing, Documentation, email, General Office, human resources, PHP, indexing, Director, mental illness, access, Excel, mail, MS Office Suite, Outlook, PowerPoint, Word, organizing, Psychiatrist, Quality Assurance, file maintenance, scanning, social services, statistics, team player, phone, therapy, transportation
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Resume Overview
School Attended
Houston Community College
Ashford University
Job Titles Held:
Business Office Manager
Accounts Representative
Business Office Manager
Business Office Manager
Social Service Designee / Activity Director
Health Information Management Specialist, Sr. Team Leader