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Business Office Manager Resume Example

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BUSINESS OFFICE MANAGER
Professional Summary
Highly organized and detail-oriented Administrative Assistant with more than 8 years experience supplying thorough, organized administrative support to 10 senior executives. Organized Administrative Assistant versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives. Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Office Assistant with 8 years of billing and coding, patient charting, insurance claims and appointment scheduling in a busy medical office setting. Technically-adept Administrative Assistant with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations for top executives. Office Manager highly skilled at managing complex schedules, budgeting and travel arrangements. Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail.
Skills
  • 50 WPM typing speed
  • Professional phone etiquette
  • Excellent communication skills
  • Database management
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Certified in 10-key
  • Human resource laws knowledge
  • Pleasant demeanor
  • Appointment setting
  • Team building
  • Compensation and benefits
  • Accounting familiarity
  • Payroll
  • Invoice processing
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Conference planning
  • Administrative support specialist
  • Microsoft Excel certified
  • Critical thinker
  • Project planning
  • Spreadsheet management
  • Report analysis
  • Certified Computer Office Assistant
  • Employee training and development
  • Filing and data archiving
Work History
Business Office Manager, 11/2010 to Current
 Hopkins House James L. and Juliette McNeil Preschool Academy – Alexandria, VA
  • Provide administrative support to Principal, Assistant Principal and Academy as a whole Ensure compliance with applicable laws, regulations, and institutional policies.
  • Prepare customer billing and perform collection activities
  • Reconcile deposits and credit card transactions with financial system
  • Provide support for monthly reconciliations and annual audits
  • Responsible for managing academy budget 
  • Responsible for responding to employee questions on human resource related issues 
  • Responsible for the origination of employee hire documents and family packets 
  • Responsible for processing criminal background, reference and certification checks 
  • Develop and maintain standard operating policy and procedures 
  • Responsible for actions on maintenance and repair issues
  • Responsible for managing vendor relationships Assist in publishing on monthly Academy newsletter for parents of Academy students 
  • Conduct orientation for employees of using Employee Handbook as a guide
  • Originate accounts payable documents Serve as Central Administration liaison to center employees, parents and vendors 
  • Assist parents to complete tuition assistance applications
  • Originate administrative and financial request forms and submit reports to Director of Finance as requested 
  • Manage security access codes and other confidential information 
  • Manage center's petty cash funds Perform regular maintenance and license inspections.
  • Answered and quickly redirected up to 30 calls per 5 minutes
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Drafted biweekly time sheets for 50 executives and employees.
  • Organized all new hire, security and temporary paperwork.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Compiled company information and related material and distributed it to candidates.
  • Assisted senior recruiting staff with career fairs and recruiting events.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Compiled annual recommendations for end of fiscal year budgets.
  • Served as corporate liaison between the finance, IT and marketing departments.
  • Processed client rebate reconciliation, reporting and check requests.
Assistant Purchasing Representative, 05/2010 to 08/2010
 Jones Networking Truland Services – Alexandria, VA
  • Entered number amounts in Cintrex software 
  • Create and check invoice amounts to be mailed and processed by vendors.
  • Maintain cleanliness of office and work area.
  • Answered and quickly redirected up to 10 calls per minute.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Compiled company information and related material and distributed it to candidates.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
  • Processed client rebate reconciliation, reporting and check requests.
Customer Service Assistant, 07/2009 to 04/2010
 GCS Government Contract Solutions – Vienna, VA
  • Performed general office duties such as filing, faxing, copying, data entry and handled mail.
  • Checked and composed e-mail using Microsoft Outlook, and handled customer service questions.
  • Organized monthly employee lunch events including working with caterer to select menu, place order and set up for the event.
  • Entered employee applications in Staffsoft applicant tracking system.
  • Made meetings arrangements including projectors, screen, laptops and Polycon phone system.
  • Managed scheduling for three busy conference rooms.
  • Changed and mantained back-up tapes in server room daily.
  • Ordered business cards.
  • Supported operations mailbox to identify and resolve IT and phones issues.
  • Answered and quickly redirected up to 10 calls per 5 minutes.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Compiled company information and related material and distributed it to candidates.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Screened all visitors and directed them to the correct employee or office.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Processed client rebate reconciliation, reporting and check requests.
Customer Service Rep, 04/2009 to 07/2009
 Michael and Son Services – Alexandria, VA
  • Answered and routed calls to the appropriate department.
  • Scheduled appointments for HVAC, Plumbing & Electric needs.
  • Maintained cleanliness of facility.
  • Packaged and prepared invoices.
  • Answered and quickly redirected up to 15 calls per minute.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.
  • Obtained signatures for financial documents and internal and external invoices.
Administrative Assistant/Receptionist, 08/2006 to 02/2009
 Bowman Consulting Group – Alexandria, VA
  • Scheduled appointments and entered into proprietary database.
  • Answered and routed multi-line telephone calls for approximately 40 office personnel.
  • Performed general office duties such as filing, faxing, copying, data entry and handled mail.
  • Checked and composed e-mail using Microsoft Outlook, and handled customer service questions.
  • Ordered office and coffee supplies.
  • Maintained cleanliness of the offices.
  • Answered and quickly redirected up to 5 calls per minute.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Drafted biweekly time sheets for 15 executives and employees.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Served as corporate liaison between the finance, IT and marketing departments.
  • Processed client rebate reconciliation, reporting and check requests.
Education
Associate of Arts: Business Administration, Current
 Everest University Online University -
Business Administration Exp
Skills
accounts payable, administrative, administrative support, back-up, billing, budget, business cards, interpersonal skills, copying, credit, Excellent customer service, customer service experience, customer service, Data entry, database, e-mail, faxing, filing, Finance, financial, forms, funds, general office duties, some HTML, human resource, HVAC, Keyboarding, laptops, Director, managing, meetings, access, Excel, mail, Microsoft Office Suite, office, Microsoft Outlook, Outlook, Publisher, Word, Works, multi-line telephone, newsletter, personnel, phone system, Plumbing, policies, programming, receptionist, scheduling, switchboard, phones, 65 wpm
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Resume Overview

Companies Worked For:

  • Hopkins House James L. and Juliette McNeil Preschool Academy
  • Jones Networking Truland Services
  • GCS Government Contract Solutions
  • Michael and Son Services
  • Bowman Consulting Group

School Attended

  • Everest University Online University

Job Titles Held:

  • Business Office Manager
  • Assistant Purchasing Representative
  • Customer Service Assistant
  • Customer Service Rep
  • Administrative Assistant/Receptionist

Degrees

  • Associate of Arts : Business Administration , Current

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