business office manager resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Highly proactive and meticulous Business Office Manager and Human Resource Assistant with 7 years of experience in Healthcare and Sales industry. Results-oriented and solution driven individual with diverse, versatile abilities. Personable, team-driven professional qualifications and influences. Proficiencies in inventory control, sales, leadership, human resources, independent decision-making skills, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

    • Human Resource Management
    • Office Management
    • Benefits/ Employment Law
    • Accounts Payable and Receivable
    • Staff Training
    • Workload Prioritization
    • Business Correspondence
    • Operational Standards
    • Advanced Excel Spreadsheet Functions
    • Administrative Management
    • Database Maintenance
    • Payroll Administration/ ADP
    • Employee Engagement - Recruiting and Retention
    • Organizational Skills
    • Regulatory Compliance & Confidentiality (HIPAA)
    • Adaptable and Resilient
Work History
03/2022 to Current
Human Resource Assistant/Scheduler Coordinator Covenant Care Livermore, CA, Randolph, MA
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Responsible for coordinating day to day schedule between clients and caregivers. As well as working alongside Care Partners to create care plans to fit necessary needs of clients.
  • Respond to resident requests and assist in coordination of services for residents, families, and guests.
  • Create and print sheets, memos, correspondence, reports, and other documents when necessary, as requested by Executive Director.
  • Respond to resident requests and assist in coordination of services for residents, families, and guests.
  • Completes staff training and orientation as needed.
  • Supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Developed and maintained courteous and effective working relationships.
03/2018 to 10/2018
Scheduling Coordinator Bancroft Garnet Valley, PA, Norwood, MA
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Perform related clerical functions. Kept track of over 100 employee's attendance. Completed timekeeping payroll on biweekly basis. Perform secretarial functions as necessary or directed. Assisted Human Resources with interviews, orientations and on-boarding.
  • Provided customer service and assisted members in scheduling primary care and radiology appointments following guidelines and protocols via telephone.
  • Managing travel bookings and rescheduling meetings in timely manner. Work directly with senior manager and Director to ensure their schedule and conferences are maintained as needed.
  • Maintain adequate documentation of transactions including complete, accurate, and up to date files on residents and employees.
  • Anticipated staffing needs and reassign staff as appropriate. Collaborated and communicated with nursing management team regarding staffing decisions.
  • Assisted with administrative operation in answering phones, scheduling patient appointments, maintaining medical records, processing patients billing.
  • Processed and approved all scheduling changes to executive calendars by using ADP
05/2017 to 02/2018
Business Office Manager/HR Coordinator Blue Hills Health And Rehab Center City, STATE, Stoughton, MA
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Oversees day-to-day processes within business office including accounts receivable for residents, accounts payable, payroll for employees, and human resource administration. In addition to data entry; reporting, powerpoint for administrative staff for meetings.
  • Responsible for oversight of all human resource functions for multiple healthcare centers, including: Policy Development, Employee Relations, Recruitment and Retention, and Employee Rewards and Recognition Programs. Partnered with insurance brokers to develop and maintain employee benefit programs.
  • Partner with all center management and corporate senior management to ensure all organizational human resource goals are being met.
  • Provides employee relations support and guidance on all HR related matters through coaching and consultation to managers and directors at multiple levels.
  • Completed various tasks as in daily census, insurance billing, resident funds, collections, maintaining resident files and insurance information.
04/2016 to 05/2017
HR Assistant/Scheduling Coordinator/Medical Records Clerk Sachem Center For Health And Rehab City, STATE, East Bridgewater, MA
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Delivered clerical support by handling range of routine and special requirements.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Processing, updating and maintaining medical records for all of residents as well as creating new admission and discharging charts.
  • Ensure business office and reception areas operate in accordance with corporate policies, procedures and State and local regulations.
  • Replenished site inventory by ordering central supply items weekly. Manages employee's responsibility for storing, preparing and distributing supplies for patient care.
  • Day-to-day management: processing payroll and employee benefits, personnel file maintenance, and responsible for accounts payable & accounts receivable.
  • Documented human resources records and maintained confidentiality of sensitive personal information
  • Organized new employee orientation schedules for new hires
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
Expected in 06/2022 to to
Culinary Arts & Restaurant Management: Culinary Arts
Southeastern Technical Institute - South Easton, MA
Expected in 06/2011 to to
High School Diploma:
Southeastern Technical Institute - South Easton, MA

Diploma: Business & Marketing

  • OSHA Certified - 06/2020-06/2025
  • ServSafe Certified - 06/2020-06/2025

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Resume Overview

School Attended

  • Southeastern Technical Institute
  • Southeastern Technical Institute

Job Titles Held:

  • Human Resource Assistant/Scheduler Coordinator
  • Scheduling Coordinator
  • Business Office Manager/HR Coordinator
  • HR Assistant/Scheduling Coordinator/Medical Records Clerk


  • Culinary Arts & Restaurant Management
  • High School Diploma

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