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Business Office Manager Resume Example

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BUSINESS OFFICE MANAGER
Summary

Dedicated and meticulous Office Manager with over three years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible and focused team player with expertise in payroll and billing.

Skills
  • Human resources management
  • Business operations management
  • Expense reporting
  • Customer service orientation
  • Invoicing and billing
  • Accounts reconciliation
Experience
Business Office Manager / Orchard Park at Southfork - Manvel, TX10/2018 - 02/2020
  • Maintained and verified future and current employees credentials, background checks, and medical licenses.
  • Interviewed, onboarded, developed and oversaw daily activities of three clerical and administrative office personnel.
  • Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Compiled weekly financial reports to help management enhance plans and make key operational decisions..
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Mentored new employees on time inputs and job classifications and delivered constructive feedback to increase understanding of job duties.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Completed monthly statements for all residents and their families, generating over $1,800,000 annually.
  • Completed payroll processing twice a month, from start to finish for more than seventy-five employees
Human Resources Coordinator / Orchard Park at Southfork - Manvel, TX12/2017 - 10/2018
  • Evaluated and resolved all performance-based and on-site incident employee injury claims.
  • Conducted new hire orientations making new employees feel welcome and ready to succeed.
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Explained human resources policies and procedures to all employees.
  • Answered employee questions during entrance and exit interview processes.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Prepared and maintained accurate employment records for seventy-five-member staff at Orchard Park operation.
  • Maintained compliance with all local, state and federal laws, as well as established organizational standards.
  • Devised training programs for new and existing employees on the RELIAS system.
Receptionist / Orchard Park at Southfork - Manvel, TX08/2014 - 12/2016
  • Met incoming family members and residents with professional approach and provided friendly, knowledgeable assistance.
  • Sorted incoming mail and directed to correct personnel each day.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered telephones and directed calls to appropriate staff members.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled care plans for families weekly to ensure federal laws were complied with.
  • Gathered various snacks for the Bistro area. These were for residents, family members and visitors to enjoy. Also baked various cookies daily.
Sales Associate / Lifeway Christian Bookstore - Houston, TX11/2007 - 08/2014
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Prepared cash deposits up to $4000.00 with zero discrepancies.
  • Processed orders for Vacation Bible school and quarterly Sunday School materials through system and coordinated product deliveries.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers by finding needed desired items and checking inventory for items at other locations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
Education and Training
University of Houston - Houston, TX05/1984Bachelor of Science: Industrial Engineering
Additional Information

Since 2002, I've been involved with working with my husband min a ministry that helps the homeless. We've served them under the bridges of Houston, in Waco, in Beaumont and Galveston, Texas. Twice a year our team serves at the Open Door Mission facility, creating a joyous Christmas event for the residents there.

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Resume Overview

Companies Worked For:

  • Orchard Park at Southfork
  • Lifeway Christian Bookstore

School Attended

  • University of Houston

Job Titles Held:

  • Business Office Manager
  • Human Resources Coordinator
  • Receptionist
  • Sales Associate

Degrees

  • University of Houston - Houston, TX 05/1984 Bachelor of Science : Industrial Engineering

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