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Business Office Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Skilled Business Office Manager / Human Resource Director knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with 20 years of experience. Natural leadership talent with motivational approach.

Skills
  • Business operations management
  • CRM and office management software
  • Human resources management
  • Training and coaching
  • Invoicing and billing
  • Scheduling and calendar management
  • Office administration
  • File and data retrieval systems
  • Electronic medical records (EMR) systems
  • Accounts payable and receivable
  • Data entry
  • Working collaboratively
Experience
07/2020 to Current Business Office Manager Briarwood Village | Coldwater, OH,
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Oversaw department activities.
  • Directed and oversaw office personnel activities.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
  • Monitored office inventory to maintain supply levels.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided effective quality control oversight and eliminated downtime to maximize revenue.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
03/2018 to 07/2020 Business Office Manager Cambridge Post Acute Care Center | Snellville, GA,
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Oversaw department activities.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
  • Monitored office inventory to maintain supply levels.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided effective quality control oversight and eliminated downtime to maximize revenue.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
11/2016 to 03/2018 Business Office Coordinator Compassus | Lamar, MO,
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
  • Directed and oversaw office personnel activities.
  • Monitored office inventory to maintain supply levels.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Identified operational and performance issues and worked with managers to resolve concerns.
05/2013 to 12/2015 Director of Operations The One Group | Oak Brook, IL,
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
  • Motivated and supported field workers completing work to increase work quality and team productivity.
  • Increased customer base and market share by promoting product through diverse channels.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Assigned work to employees based on project requirements and individual team member strengths.
Education and Training
Expected in 2010 AA | Biology PALM BEACH COMMUNITY COLLEGE, Boca Raton, FL, GPA:
Expected in 05/2022 Bachelor of Arts | Healthcare Administration Florida Atlantic University, Boca Raton, FL GPA:
Expected in 05/2024 MBA | Health Administration Indiana Wesleyan University, Marion, IN GPA:

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90Good

Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • PALM BEACH COMMUNITY COLLEGE
  • Florida Atlantic University
  • Indiana Wesleyan University
Job Titles Held:
  • Business Office Manager
  • Business Office Manager
  • Business Office Coordinator
  • Director of Operations
Degrees
  • AA
  • Bachelor of Arts
  • MBA