Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Experienced Home Home Representative with a demonstrated history of working in the hospital and health care industry.

  • Human resources management
  • Business operations management
  • Office administration
  • Home healthcare management
  • Scheduling and calendar management
  • Training and coaching
  • Electronic medical records (EMR) systems
  • MS Office
  • Cerner (Beyond Now/RoadNotes), HomeCare HomeBase Software, Forcura Fax, Athena
  • Accounts Payable
  • Payroll
01/2021 to Current
Business Office Manager Cambridge Post Acute Care Center Snellville, GA,

* Coordinate systems and procedures with medical records, data entry, claims review and personnel and human resource functions to ensure efficient and compliant billing and payroll operations.

* Ensure continuous coverage in all administrative areas through appropriate staffing assignments and workload distribution and supervises non clinical staff.

* Ensure appropriate orientation for new staff.

* Screen, interview and make appropriate hiring decisions for non clinical staff and administrative staff.

* Conduct performance appraisals/reviews as necessary and in compliance with company policy and procedures.

* Accountable for ensuring compliance with all new and current documentation required by Human Resources and regulatory agencies for maintaining employment within the organization including, but not limited to, I-9 compliance, professional licensure, background checks and all other documents related to employment.

* Maintain an ongoing evaluation of space, supplies and equipment needs for the care center.

* Directly communicates with the IT Department regarding system problems, repairs and

troubleshooting as needed.

* Ensures efficient, accurate and timely operation of the payroll function and compliance with payroll and timekeeping policies.

* Ensures accurate and timely billing processes by reviewing patient charts for compliance/accuracy with all billing requirements before billing.

05/2019 to 01/2021
Records Coordinator Amedisys Inc. North Kingstown, RI,
  • Retrieved, sorted, copied, and filed all documents and paperwork.
  • Created or updated records with new files or information.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Pulled patient records and transferred information to appropriate parties.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Disseminated information to correct department, individual or outside location.
  • Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
01/2018 to 04/2019
Medical Assistant Children's Health Dallas, TX,
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Used Athena software to process patient payments and update accounts.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
01/2008 to 01/2016
Certified Coder Advanced Urology Cumming, GA,
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Responded to coding questions from callers and other internal departments.
  • Assigned value codes and modifiers to provide specific information for services provided.
  • Specified service dates by assigning occurrence codes, span codes and date information.
  • Accurately assigned codes using software and official print copy of code book.
  • Collected documentation and clarified ambiguous patient care statements by contacting providers.
  • Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
  • Assigned procedure and diagnosis codes for insurance billing using Cerner.
  • Reviewed clinical data from medical records to assign ICD, CPT and HCPCS codes.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
  • Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Verified proper coding, sequencing of diagnoses and accuracy of procedures.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
Education and Training
Expected in 05/2014
Associate of Applied Science: Information Technology
Orangeburg Calhoun Technical College - Orangeburg, SC

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Resume Overview

School Attended

  • Orangeburg Calhoun Technical College

Job Titles Held:

  • Business Office Manager
  • Records Coordinator
  • Medical Assistant
  • Certified Coder


  • Associate of Applied Science

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