Results-focused management professional offering 24 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy. Detail-oriented who keeps entries up-to-date daily. Dedicated to providing current state-of-accounts reports to inform cash flow management decisions.
Highlights
Negotiations expert
Procedure development
Inventory control
Contract management
Contract review and recommendations
Personable
Relationship building
Staff retention
Troubleshooting and problem solving
Client relationships
Accomplishments
Grew revenue by $250k in the first year by spearheading development of collections. Boosted customer satisfaction ratings by 90% in under 3 months. Increased efficiency of discrepancy investigations by 95% by designing a more accurate cash-forecasting system. Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
Experience
Business Office Manager, 02/2015 - Current Cambridge Post Acute Care Center – Snellville, GA, Served as a professional representative of the CEO to executive clients, investors and board members. Built and maintained effective accounts receivable and cash flow monitoring systems. Identified inefficiencies and made recommendations for process improvements. Managed team of 10 of professionals. Managed accounting operations, accounting close, account reporting and reconciliations. Conducted new employee orientation to foster positive attitude toward organizational objectives. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Coded the general ledger and processed vendor invoice payments. Conducted month-end balance sheet reviews and reconciled any variances. Researched and resolved billing and invoice problems. Create and review client and consultant contracts.
Operations Manager, 05/2014 - 01/2015 Amerisourcebergen Corporation - Corporate – Glen Allen, VA, Initiated program that standardized employee training and led to increase in customer satisfaction by 25%. Built and maintained effective accounts receivable and cash flow monitoring systems. Identified inefficiencies and made recommendations for process improvements. Reduced amount of employee overtime by 30% by effectively delegating tasks. Developed, implemented and monitored programs to maximize customer satisfaction. Suggested process improvements to secure prompt and regular receipts for the organization. Conducted month-end balance sheet reviews and reconciled any variances.
Office Manager, 01/2010 - 05/2014 Landmark Health – AZ, State, Boosted company efficiency through technology upgrades and process improvements such as electronic customer files. Built and maintained effective accounts receivable and cash flow monitoring systems. Identified inefficiencies and made recommendations for process improvements. Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Addressed customer questions and concerns regarding products, prices and availability. Estimated and quoted prices, credit and contract terms, warranties and delivery dates. Reduced time and costs and increased efficiency by introducing new accounting procedures. Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Researched and resolved billing and invoice problems. Maintained friendly and professional customer interactions.
Owner/Office Manager, 06/2003 - 01/2010 Montgomery County, Oh – Dayton, OH, Trained in negotiations and time management. Maintained friendly and professional customer interactions. Wrote sales slips and sales contracts. Generated monthly and annual sales reports. Monitored multiple databases to keep track of all company inventory. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared correspondence, accounting and financial documents for analysis. Reduced time and costs and increased efficiency by introducing new accounting procedures. Verified details of transactions, including funds received and total account balances. Calculated figures such as discounts, percentage allocations and credits. Conducted month-end balance sheet reviews and reconciled any variances.
Asset Management Administrator, 02/1999 - 06/2003 Ipg Mediabrands – Boston, MA, Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Achieved the highest possible net operating income by implementing cost control and revenue improvement programs. Submitted monthly reports to senior management. Reviewed and renegotiated key contracts. Supervised local managers. Developed budgets and approved expenses. Managed accounting operations, accounting close, account reporting and reconciliations. Completed monthly, quarterly and annual bank reconciliations for 80 properties. Developed department's first incentive performance plan which motivated staff and resulted in a 50% increase in occupancy. Executed integrated advertising campaign across multiple media channels. Surpassed revenue goals in four consecutive quarters.
Senior Financial Analyst/Wireless Supervisor, 08/1995 - 11/1998 PaineWebber – City, STATE, Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Recommended innovative alternatives to generate revenue and reduce unnecessary costs. Analyzed complex regulation and policy documents that directly impacted budgetary and financial matters. Identified inefficiencies and made recommendations for process improvements. Conducted cost, schedule, contract performance, variance and risk analysis. Reviewed and approved billing invoices and expense reports.
Billing Analyst, 06/1990 - 08/1995 Kidder Peabody/Paine Webber – City, STATE, Processed an average of 250 invoices per month for a large-scale organization. Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Opened and assigned new client accounts. Conducted month-end balance sheet reviews and reconciled any variances. Researched and resolved billing and invoice problems.
Education
Associate of Applied Science: Accounting/Management, Expected in 1990 - The Berkeley College of Business - Patterson, NJ GPA:
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