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Business Office Manager Resume Example

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BUSINESS OFFICE MANAGER
Professional Summary

Hard working, dependable, well organized, trustworthy and detail oriented team player. Received Associate of Applied Science degree in Health Service Management in 2009 and also completed the Health Unit Coordinator program in 2011. Experienced in Front Office Coordination, Administrative Assisting and Business Office Management. Knowledgeable in areas of medical terminology and departmental payroll, budgeting, AP/AR activities, skillful coordinator of staff and schedules.

Enthusiastic possible co-worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the importance of a positive work environment. Through trustworthy leadership, strong employee relationships and encouraging optimism a team will succeed.

Skills
  • Relationship building
  • Multi-tasker
  • Team player
  • Exp.- Payroll and budgeting
  • Scheduling
  • Data entry
  • Organized
  • Exp.- Bookkeeping
  • Strategic thinker
  • Exp.- Multiple AP/AR /HR computer programs
  • Ability to adapt
  • Driven
  • Staff management
Work History
Business Office Manager02/2014 to 06/2019
CSL Waterford At Creekside – Pensacola, FL
  • Recruited, hired, trained and supervised staff of 80-100 and implemented mentoring program that offered positive employee engagement
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
  • Drove implementation of Yardi and Kronos software to automate office operations, including, AR & AP accounts, resident accounts and employee payroll
  • Completed bi-weekly payroll for 80-100 employees
  • Kept physical files and scanned and/or digitized records organized for easy updating and retrieval by authorized management team
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of vendor and resident account information
  • Interacted with vendors and resident families professionally by phone, email or in-person to provide information or communicate any questions or concerns
  • Performed billing, collection and reporting functions for office generating over $200,000 monthly
  • Oversaw office inventory, including ordering, stocking and shipment receiving
Medical Clerical Assistant- for D.O.N.07/2013 to 01/2014
Pacifica Senior Living Creekside, FL – Pensacola, FL
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
  • Organized paperwork such as charts and reports for office and residents needs
  • Maintained current and accurate medical records for over 90 residents
  • Met with Director of Nursing to prepare list of upcoming quarterly/annual resident assessments for state and company compliance
  • Maintained monthly nursing schedules for 3 shifts and 7 cottages, including LPN's and resident care assistants totaling over 70 employees
  • Maintained daily assignment sheet for accuracy, covering call-ins as needed and adding covering employees to assignment sheet
Front Desk Administrative Assistant11/2012 to 06/2013
Pacifica Senior Living Creekside, – Pensacola, FL
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Prepared monthly employee work schedules for over 70 team members ensuring all shifts had adequate coverage including covering any call-ins
  • Maintained current employees training and attendance logs and resident elopement ID log
  • Over saw front desk operations at a gated senior living community with 98 permanent memory care residents
  • Welcomed each visitor and vendor with a smile, request sign-in and ID, check watch list
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
Office Coordinator06/2004 to 06/2012
Burleson Siding & Remodels, LLC – Pensacola, FL
  • Processed invoices and expenses using Quickbooks
  • Sorted, received and distributed mail
  • Kept reception area clean and neat. First impression
  • Answer busy incoming phone line for siding business
  • Job information and set up meet time for bids
  • Schedule remodel/repair date/dates
  • Maintain vendor file and payment log
  • Mail, fax and email bids and invoices/statements, as well as thank you notes to customers
Education
High School DiplomaPine Forest High School- Pensacola, FL
  • Graduated with 3.28 GPA
  • Member of the Pine Forest "SuperSound", Marching Band Fall seasons of 1991-1994
  • Member of the Pine Forest HS Symphonic Band- Spring 1992-1993
  • Member of the Pine Forest HS Wind Ensemble Band- Spring 1994-1995
  • Awarded Dedication Award my senior year for completing freshman through senior years as a member of the Pine Forest HS "SuperSound" Marching Band
Associate of Science: Health Service ManagementPensacola State College- Pensacola, FL
  • Graduated with 3.14 GPA
  • Degree: Associate of Applied Science in Health Service Management
  • Degree received: May 2009
Health Unit CoordinationPensacola State College- Pensacola, FL
  • Graduated with 3.14 GPA
  • Program Completed: Health Unit Coordinator
  • Date of Completion: June 2011
Radiology ApplicantUniversity of West Alabama- Livingston, AL

Date Attended: Fall 1995

Major: Radiology applicant

  • Maintained 2.5 GPA
  • Prerequisite courses
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Resume Overview

Companies Worked For:

  • CSL Waterford At Creekside
  • Pacifica Senior Living Creekside, FL
  • Pacifica Senior Living Creekside,
  • Burleson Siding & Remodels, LLC

School Attended

  • Pine Forest High School
  • Pensacola State College
  • University of West Alabama

Job Titles Held:

  • Business Office Manager
  • Medical Clerical Assistant- for D.O.N.
  • Front Desk Administrative Assistant
  • Office Coordinator

Degrees

  • High School Diploma
    Associate of Science : Health Service Management
    Health Unit Coordination
    Radiology Applicant

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