BUSINESS OFFICE MANAGER Resume Example

• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
• Recruited, hired, trained and supervised staff of 3 and implemented mentoring program that offered positive employee engagement.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

Place outbound calls to new clients and former clients for the purpose of building business and scheduling follow-up hearing tests and consultations. Business development which included building demand, creating and sourcing opportunities to engage in community outreach. Build trust and rapport with client base. Building relationships with community stakeholders and local physicians. Greet customers and clients. Schedule client appointments. Verify client insurance coverage, and follow up on benefits/authorizations. Administrative and office tasks.

• Handling administrative duties within the hospital
• Performed clerical duties to maintain an organized healthcare work space and allow medical staff to focus on patient care
• Maintained line of communication between the patient and clinical staff
• In charge of answering phones, making copies, scheduling appointments and maintaining supplies
• Admitting patients, administer and maintained patient records, and broke down medical charts for record keeping
• Communicated with the clinical staff to ensure all appropriate patient information was gathered
• Responsible for typing up discharge instructions for patients
• In-depth knowledge of all software associated with clerical tasks and maintaining records
• Hands-on experience in helping nurses with performing daily tasks including taking patients vitals and copying records from the nurses record onto patient files
• Good ethical conduct and integrity
• Ability to meet all physical requirements of the position
• Enforced policies and safety standards through building and room rounds

• Provides patients personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
• Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
• Provides care by administering enemas, douches, non sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints
• Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients call lights and requests; reporting observations of the patient to nursing supervisor
• Documents actions by completing forms, reports, logs, and records
• Maintains work operations by following policies and procedures
• Protects organization's value by keeping patient information confidential
• Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards
• Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure
• Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments