business office manager resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced Office Management and Administration Professional with 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Business Operations Management
  • Team Leadership
  • Invoicing and Billing, Expense Reporting, Credit Card Reconciliation
  • Scheduling
  • Accounts Payable and Receivables
  • Payroll Processing
  • Customer Relationship Management (CRM)
  • Insurance Knowledge
  • Policy and Procedure Modification
  • Financial statements expertise
  • MS Office expert, Quickbooks Pro & Enterprise, Sage 50
  • Personnel training and development
  • Schedule Coordination and Administrative Support
  • Contract Management, Staff Management
  • Project Scheduling and Estimating process
  • Construction and Landscaping Plans knowledge (CAD)
Moore College Jackson MS , Expected in Associate of Arts : Communications - GPA :
Nortel College Dallas TX, Expected in : Telecommunications Management - GPA :
Work History
Amita Health - Business Office Manager
West Allis, WI, 04/2010 - Current
  • Ran bi-weekly payroll for 22 employees, including set-up of warrant number for payroll date in Sage.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
  • Monitored and tracked all employees' leave time, vacation /time off
  • Improved operational efficiency and cultivated cost reduction and increased productivity through GPS software
  • Collected and arranged financial information and entered details into Sage financial management system.
  • Collection and management of timesheets, daily job reports, and work logs
  • Maintained detailed service and customer records and forecasting trends
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Sage software.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Analyzed and solved multi-faceted problems that effected owners
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Managed month-end and year-end closing.
Bobby Rahal Automotive Group - Pittsburgh - Office Manager
Wexford, PA, 01/1999 - 04/2010
  • Ran weekly payroll for 28 employees, including set-up of warrant number for payroll date in Quickbooks.
  • Maintained daily bookkeeping report.
  • Prepared analysis of tax expenses for month-end accounting review.
  • Built and maintained 4 different contract calendars and managed set up for all new banks for direct deposit and accrual year-end processes.
  • Managed and remained up-to-date on multi-state sales and use tax filings and set up new states as needed.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
  • Maintained consistent knowledge of multi-state and local tax regulations.
  • Reviewed time records for 28 employees to verify accuracy of information.
  • Documented and processed all garnishments for bankruptcies, student loans and child support orders.
  • Developed and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change.
  • Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.
  • Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Supported trouble sites to mitigate obstacles and foster successful client delivery.
  • Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
  • Mitigated costs while collaborating with vendors to manage inventory items.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Recorded deposits into Quickbooks, reconciled monthly bank accounts and tracked all expenses.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Devised hiring and recruitment policies for up to 30-employee company.
  • Completed monthly logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
Zeta Interactive - Executive Assistant
Cincinnati, OH, 06/1995 - 01/1999
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Managed CEO's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Met with top national and international executives on self-designed schedules both monthly and annually.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Served as resource for research and information for Engineering and Telecommunications department leaders.
  • Directed administrative functions for board of directors, principals, consultants and key managers.
  • Delivered financial oversight and advice to corporate stakeholders to improve strategic planning.
  • Worked with clients to support understanding of rationale and details of financial strategies.

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Resume Overview

School Attended

  • Moore College
  • Nortel College

Job Titles Held:

  • Business Office Manager
  • Office Manager
  • Executive Assistant


  • Associate of Arts

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