Business Office Manager resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in Agile best practices, scrum, kanban, and XP. Focused, proactive and attentive to changing company, customer and project demands. Well-coordinated in keeping teams motivated and on-task to meet aggressive deadlines.

  • Spreadsheet development
  • Database entry
  • Technologically savvy
  • Schedule management
  • File and data retrieval systems
  • Business Planning
  • Documentation and reporting
  • Public relations
  • Training and development
  • Coordinating program activities
  • Recruiting
  • Customer relations
  • Staff training and development
  • Product and service knowledge
  • Resource planning
  • Budget administration
  • Scope development
  • Quality processes
  • Conflict resolution
  • Technical analysis
  • Client relationship management
  • Inspection procedures
  • Growth planning
  • Team collaboration
  • Debugging
01/2014 to 06/2014 Business Office Manager Amita Health | Plainwell, MI,
  • Evaluated and identified ineffective workflow processes, implementing solutions to improve productivity and personnel performance
  • Interviewed, on boarded, developed and oversaw daily activities of administrative office personnel
  • Responsible for Operations, management of the inventory, cost control of raw materials, employee hours, maintain high quality of food and customer service

    • Created marking strategies to expand scope of sales by various methods like catering, issuing coupons, food sampling. Achieved a 22% sales increase in a year followed by another 16% increase the next year. My store was recognized in the top 10 sellers for the Great Wraps Franchise.
    • Created relationships with Vendors to manage the needs of the store. Negotiation and build relationship with vendors like architecture firm, franchise, builder, mall management, electricity provider, phone/internet provider, cooking gas provider, CO2 supplier, RDS technical support, ADP payroll processing support, Bank issues, and others. 22% Sales increase in a year, and 16% the following year
    • Responsible for construction and oversight of location during a 6-week time. This included sourcing construction companies to perform the jobs and having a vision for what the completed store would look like.
    • Responsible for all human resources aspects of the store. Mentored and motivated staff to perform better and provided periodic feedback so employees could continue to grow. Was responsible for the staffing of the store as well as creating a payroll relationship with ADP to help manager employees time and pay. Created roles and responsibilities as well as rules and procedures for the company
07/2017 to 04/2019 Executive Assistant Zillow | Scottsdale, AZ,
  • Engaged in delivering assistance to customer service department on daily basis
  • Effectively handled various office duties, including maintaining computer files, typing and filing and reception desk tasks
  • Research and appraise properties utilizing local comparisons
  • Communicated with owners regarding home and loan status
  • Successfully guided home buyers and sellers through sales and purchase of properties
  • Gathered, distributed and maintained all materials for marketing plans
  • Developed an excellent rapport with custom builders to expand opportunities for growth
  • Actively follow-up with prospects and hot leads
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure
  • Followed up with prospects throughout sales processes
  • Coordinated appointments with prospective buyers to showcase houses and plots
  • Assisted in developing marketing material for properties
06/2013 to 12/2013 Office Administrative Assistant Kratos Defense And Security | Dallastown, PA,

• Filing patient paperwork
• Collecting cash and credit card payments
• Answering front desk phone calls
• Scheduling appointments
• Logging narcotic prescriptions
• Logging controlled substance prescriptions
• Sending prescriptions to the pharmacy
• Learning pre/post-surgery routine
• Observing orthopedic surgeries
• Observing clinic spinal injection administrations

Education and Training
Expected in 2019 Associate of Arts | Business Fundamentals University of Phoenix, Tempe, AZ GPA:

Certified SAFe Scrum Master

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Business Office Manager
  • Executive Assistant
  • Office Administrative Assistant


  • Associate of Arts

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