Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Highly creative Business Office Manager with ten years of management experience. Results-oriented and solution-focused. Personable, team-driven professional with diverse qualifications and influences.
  • Expertise in Medicare, Medicaid, insurance and private billing protocol
  • SigmaCare, Interactive Health Network and Casamba healthcare software
  • Advanced computer proficiency (both PC and Mac)
  • Superior attention to detail
  • Excellent interpersonal skills
  • Dedicated team player
  • Out-going, friendly, yet professional demeanor
  • Versatile, experienced, hard-working
Work History
09/2007 to Current Business Office Manager Augustana Care Corporation | Hamel, MN,
  • Oversaw all aspects of the business office of a 147-bed skilled nursing facility
  • Trained and managed two business associates according to company standards
  • Responsible for Medicare/Medicaid/Insurance/Private billing including obtaining authorization, initial and follow up billing, and processing accounts for collections and legal action 
  • Handled personal needs petty cash accounts for long-term-care residents
  • Assisted residents and families with private pay spend down and Medicaid application
  • Completed annual and bi-annual Medicaid renewals
  • Monthly accounts receivable meetings with supervisor
  • Weekly interdepartmental Utilization Review meetings to determine discharge plans and possible long-term care placement residents. 
  • Processed Accounts Payable and consolidated billing invoices
  • Performed month end close of all billing and collections and generated all necessary reports for corporate accounting department
  • Facilitated successful internal and external audits through sound and thorough documentation.
09/2007 to Current Administrator on Duty Childhelp | Seymour, TN,
  • Acted as facility administrator on weekends
  • Responsible for all operations of 147-bed skilled nursing facility
  • Ensured staffing was adequate and appropriate per company and governmental guidelines
  • Performed hourly facility walk-throughs inspecting for compliance of all company regulations including environmental, dietary, safety and nursing guidelines
  • Handled all grievances from staff, residents and families
  • Provided facility tours and information to visitors and potential residents
  • Communicated any admissions/discharges with hospital and home care services to ensure smooth transitions to and from facility
  • Provided summary report to administrator and recommendations on any grievances or incidents
02/2015 to Current Trivia Jockey Yale-New Haven Health | North Haven, CT,
  • Hosted a live weekly Stump! Trivia game at Harrigan's Pub as a representative of Buzztime, Inc. 
  • Entertained and engaged pub customers and players
  • Provided informative and educational trivia while maintaining a light-hearted, entertaining, high-energy environment
  • Managed all scoring, questions and rules during gameplay
  • Increased revenue at pub by drawing crowds of 10-15 teams
05/2004 to 09/2007 Business Associate Meridian Nursing And Rehabilitation | City, STATE,
  • Medicare/Medicaid/Insurance billing and collections
  • Data entry of charges and demographic patient information
  • Attended monthly accounts receivable meetings with supervisor
  • Assisted business office manager in all aspects of monthly billing including follow up, reporting and reconciliation
04/2003 to 05/2004 Maintenance Assistant/Facility Assistant Meridian Nursing And Rehabilitation | City, STATE,
  • Performed daily maintenance checks for integral components of skilled nursing facility
  • Performed routine and requested maintenance repairs including but not limited to plumbing, electrical, carpentry, painting, and machinery 
  • Performed special projects as assigned
Expected in 2009 Master of Arts | History Temple University, Philadelphia, PA GPA:
Expected in 2004 Bachelor of Arts | History Ramapo College of New Jersey, Mahwah, NJ GPA:

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School Attended

  • Temple University
  • Ramapo College of New Jersey

Job Titles Held:

  • Business Office Manager
  • Administrator on Duty
  • Trivia Jockey
  • Business Associate
  • Maintenance Assistant/Facility Assistant


  • Master of Arts
  • Bachelor of Arts

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