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Business Office Manager Resume Example

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BUSINESS OFFICE MANAGER
Professional Summary

Experienced Office Management and Administration Professional with 16 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Business Operations Management
  • Team Leadership
  • Training and Development
  • Invoicing and Billing
  • Scheduling
  • Budgeting
  • Filing
  • Staff Management
  • Medical Billing
  • Financial Management
  • Account Reconciliation
  • Medical Records Management
  • Customer Service Orientation
  • Insurance Knowledge
  • Payroll Processing
  • Office Supply Ordering
  • Appointment Setting
  • Patient Contact
  • Invoicing
  • Policy and Procedure Modification
  • Expense Reporting
  • Travel Arrangements
Work History
Business Office Manager01/2018 to Current
Augustana Care Corporation, Capitol Heights , IA
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Addressed and remedied all patient or team member issues.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $Number annual budget and supervising Number employees.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Managed Number employees with various personalities and from different cultures for large Number-physician practice.
  • Built relationships with physicians to create steady referral pipeline.
  • Developed close working relationships with front office and back office staff.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Performed targeted collections on past due accounts aged over Number days.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Clinical Office Manager06/2016 to 08/2017
Access Healthcare Physicians, Llc, Saint Petersburg , FL
  • Performed billing, collection and reporting functions for office generating over $Number annually.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for Number employees.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed office operations while scheduling appointments for Number department managers.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.

+ Edit or add your own

  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
  • Pre-certified medical and radiology procedures, surgeries and echocardiograms.
  • Determined prior authorizations for medication and outpatient procedures.
Medical Assistant04/2006 to 06/2014
Bluecross Blueshield Of South Carolina, Iowa , LA
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained all prescribed laboratory testing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Ambulated, turned and positioned patients.
  • Prepared initial patient charts for admission.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Tested and recorded blood glucose levels.
  • Gathered forms, copied insurance cards and Action to collect patient information for billing and insurance filing.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Taught patients about medications, procedures and care plan instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Compiled necessary documents for surgical billing packages.
Medical Assistant04/2004 to 06/2004
Bluecross Blueshield Of South Carolina, Kentucky , AR
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained all prescribed laboratory testing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Prepared initial patient charts for admission.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Compiled necessary documents for surgical billing packages.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Gathered forms, copied insurance cards and Action to collect patient information for billing and insurance filing.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Taught patients about medications, procedures and care plan instructions.
Education
Diploma: : 06/2003
Dillard High Scho - City
Medical Assistant Diploma : : 05/2004
Sanford Brown Institute - City
Associate In Arts: : 12/2015
Broward College - City, State
Bachelor Of Business Administration: : 2021
University of South Florida - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good
Resume Strength
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  • Formatting
  • Length
  • Measurable results
  • Clear contact info

Resume Overview

School Attended

  • Dillard High Scho
  • Sanford Brown Institute
  • Broward College
  • University of South Florida

Job Titles Held:

  • Business Office Manager
  • Clinical Office Manager
  • Medical Assistant

Degrees

  • Diploma : 06/2003
    Medical Assistant Diploma : 05/2004
    Associate In Arts : 12/2015
    Bachelor Of Business Administration : 2021

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