Business Office Manager Resume Example

• Performed billing, collection and reporting functions for office generating over $Number annually.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Completed bi-weekly payroll for Number employees.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Managed office operations while scheduling appointments for Number department managers.
• Managed multi-line telephone system and greeted claimants during office visits.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.

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• Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
• Pre-certified medical and radiology procedures, surgeries and echocardiograms.
• Determined prior authorizations for medication and outpatient procedures.

• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Obtained client medical history, including medication information, symptoms and allergies.
• Called and faxed pharmacies to submit prescriptions and refills.
• Obtained all prescribed laboratory testing.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Ambulated, turned and positioned patients.
• Prepared initial patient charts for admission.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Tested and recorded blood glucose levels.
• Gathered forms, copied insurance cards and Action to collect patient information for billing and insurance filing.
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Taught patients about medications, procedures and care plan instructions.
• Collected and documented patient medical information such as blood pressure and weight.
• Compiled necessary documents for surgical billing packages.

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
• Obtained client medical history, including medication information, symptoms and allergies.
• Called and faxed pharmacies to submit prescriptions and refills.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Obtained all prescribed laboratory testing.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Prepared initial patient charts for admission.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Compiled necessary documents for surgical billing packages.
• Collected and documented patient medical information such as blood pressure and weight.
• Gathered forms, copied insurance cards and Action to collect patient information for billing and insurance filing.
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Verified appropriate lab couriers picked up collected lab specimens.
• Taught patients about medications, procedures and care plan instructions.