business office manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized and efficient office administrator supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

  • Recruitment and Hiring
  • Decision Making
  • Report Preparation and Analysis
  • Handling Customer Complaints
  • Regulatory Compliance
  • Schedule Coordination
  • Multitasking and Prioritization
  • Confidence and Drive
  • Honesty and Integrity
  • Friendly and Relatable
  • Methodical and Organized
  • Accounts Payable and Receivable
  • Documentation and Recordkeeping
  • Adaptable and Resilient
  • Attention to Detail
  • Delegation and Work Assignment
  • Meeting Coordination and Support
Work History
Business Office Manager, 12/2011 - Current
Azria Health South Sioux City, NE,
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
  • Maximized cash flow through optimal billing and collection processes.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coordinated individual duties after careful evaluation of each Dental assistant's and Dental hygienist's skill level and knowledge.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Answer phones, scheduled patients.
  • Set up financial arrangements.
  • Take calls from disgruntled patients, discussed with doctor and find solution.

Office Administrator, 05/2004 - 12/2011
Fedex Cross Border Cheektowaga, NY,

*Help and office get back to running efficiently since previous front desk was not sending out claim, taking payments, running statements, etc.

*Clean up a desk overran with sticky notes and take care of all patients needs, complaints, etc.

*Schedule patients, call for open recall, answer phones, run monthly statements.

*Keep materials stocked.

*Do daily deposits.

*Send correspondance back and forth with the other 2 offices.

Licensed Dental Assistant, 11/1995 - 03/2004
American Dental Partners, Inc. Dayton, OH,
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Helped Dental Hygienist's complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Registered Dental Assistant: Dental Assisting, Expected in 09/1994
Lakeland Medical/Dental Academy - Minneapolis, MN,
Status -

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Resume Overview

School Attended

  • Lakeland Medical/Dental Academy

Job Titles Held:

  • Business Office Manager
  • Office Administrator
  • Licensed Dental Assistant


  • Registered Dental Assistant

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