business office manager resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Performance Tracking and Evaluation
  • Event Coordination
  • Scheduling and Coordinating
  • Employee Coaching and Motivation
  • Hiring and Training
  • Goal Setting
  • Human Resources Management
  • Invoicing and Billing
Education and Training
Sulphur Springs High School Sulphur Springs, TX Expected in 06/2013 High School Diploma : - GPA :
Christiana Care Health System - Business Office Manager
Milford, DE, 10/2017 - 12/2021
  • Supervised office, sales and collections of 11-member team.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Directed and oversaw office personnel activities.
  • Monitored office inventory to maintain supply levels.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Monitored daily operations and implemented changes to ensure highest quality of sales for each client.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Coordinated work schedules and distributed tasks to 11 employees in office department.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
Springwell Inc - Case Manager
Boston, MA, 10/2015 - 03/2017
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Optimized program resource utilization to promote timely and cost-effective patient treatment.
  • Informed patients and families of treatment options, medications and at-home care strategies.
  • Utilized facility database systems to update patient records, transmit prescriptions and transfer files.
  • Procured resources from diverse providers to develop specified intervention plans for patrons.
  • Assessed cases for instances of abuse and neglect and took appropriate action.
  • Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
  • Assessed each resident's psychosocial needs.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
Cambridge Associates Llc - Receptionist
Arlington, VA, 11/2012 - 06/2015
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Sorted incoming mail and directed to correct personnel each day.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted and directed visitors to appropriate personnel and answered average of 250 calls and emails daily.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Drafted business correspondence, memos and meeting minutes.
  • Maintained professional tone at all times, including during peak rush hours.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

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Resume Overview

School Attended

  • Sulphur Springs High School

Job Titles Held:

  • Business Office Manager
  • Case Manager
  • Receptionist


  • High School Diploma

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