Dedicated office manager and healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational overall integrity and quality of service.
Skills
Performance Management
Schedule Coordination
Quality Assurance
Handling Customer Complaints
Complex Problem Solving
Decision Making
Microsoft Office Suite
Recruitment and Hiring
Multitasking and Prioritization
Research and Analysis
Intuit QuickBooks
Verbal and Written Communication
Adaptable and Resilient
Database Maintenance
Documentation and Recordkeeping
Regulatory Compliance
Accounts Payable and Receivable
Account Reconciliation
Contracts and Vendor Agreements
Work History
Business Office Manager, 05/2018 to Current Benedictine Health System – Saint Peter, MN,
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks software.
Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
Enforced safety standards, proper PPE use and work area safety.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
Prepared various tax forms and documentation associated with tax compliance, audits and refunds.
Supervised social media marketing strategies.
Maintained understanding of current FEMA guidelines, regulations in order to maintain compliance effectively.
Healthcare Insurance Senior Representative, 03/2016 to 05/2018 Chi Health – Bismarck, ND,
Maintained contract database of all existing and new client contract files, including contract terms, dates and solutions.
Researched and wrote contracts, agreements and proposals.
Interpreted contracts and communicated terms and conditions.
Wrote, reviewed and interpreted contract documents.
Communicated with team members regarding closings, document delivery deadlines and contract amendments to facilitate proactive contract fulfillment.
Maintained electronic and paper files of contracts and correspondence.
Checked level and type of coverage and evaluated contracts.
Interpreted, enforced and complied with rules, regulations and contract requirements.
Identified, created and closed large new client contracts.
Contracted as freelance researcher and reviewer for United Healthcare Group.
Researched, obtained and logged accurate health insurance contracts and demographic information for use by insurance providers and medical personnel.
Verified insurance eligibility and information to update database.
Enrolled providers and Medicaid, Medicare and private insurance plans.
Maintained detailed understanding of insurance plans and company requirements.
Researched and recorded missing insurance and physician information.
ER Paramedic, 05/2009 to 03/2016 Hackensack University Medical Center – Totowa, NJ,
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Administered fluid replacement via IV, IO and IM to replace fluid volumes and correct electrolyte imbalances.
Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
Trained EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
Performed intubations to secure airway in patients under respiratory and cardiac arrest.
Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
Provided emergency care to patients.
Offered patient education and advice related to and including pre- and post-operative instructions, medication administration, follow-up appointments and symptoms indicating emergency care.
Supported physicians and nursing staff during procedures.
Performed emergency medical procedures such as basic cardiac life support (BLS), advanced cardiac life support (ACLS), pediatric advanced life support and other condition-stabilizing interventions.
Cardiac Technician, 01/2009 to 05/2011 Integris Cardiovascular Physicians – City, STATE,
Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
Maintained and adjusted cardiology and pulmonary equipment.
Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
Tracked findings of procedures such as EKGs using manual and automated recording devices.
Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
Utilized variety of technical equipment, including stethoscopes, thermometers and sphygmomanometers, to meet patient needs and prescribed medical therapies.
Education
Associate of Science: EMT Paramedic, Expected in 05/2006 Redlands Community College - El Reno, OK GPA:
Associate of Science: LPN, Expected in 05/2004 Platt College - Oklahoma City, OK GPA:
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