business office manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Manager with over twelve years of working knowledge. Excellent reputation for resolving issues, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Authorized to work in the US for any employer.

Serve Safe certified.

  • Decision Making
  • Employee Relations
  • Financial Reporting
  • Inventory Management
  • Microsoft Office
  • Project Management
  • Managerial Accounting
  • Policy and procedure development
  • Personnel file management
  • Benefits oversight
  • Payroll administration
  • New employee training
  • Candidate sourcing
  • Purchasing and procurement
  • Budgeting
Work History
04/2010 to Current
Business Office Manager Cedarhurst Senior Living Arnold, MO,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving;
  • Managed accounts payable and receivable;
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels;
  • Completed weekly payroll;
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements;
  • Maintained current understanding of state and federal policies such as EEO and ADA;
  • Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions;
  • Oversaw aspects of data management for CRM programs and proprietary database to include updates and backup, report generation and troubleshooting or repair service requisition;
  • Supported clerical needs including taking messages, scanning documents and routing business correspondence;
  • Managed daily operations within office by supporting continuous delivery of excellent services and care;
  • Planned and executed successful corporate meetings, lunches and special events;
  • Interviewed, on-boarded, developed and oversaw daily activities of clerical and administrative office personnel.
09/2019 to 12/2019
Manager in Training Colonial Life Pensacola, FL,
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty;
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs;
  • Promoted positive customer experience through day-to-day supervision and management of automotive facility;
  • Supervised six employees during covering shift, overseeing efficiency of automotive work in absence of store manager;
  • Worked directly with store and shop management to brainstorm, discuss strategy and mitigate shop issues;
  • Interacted well with staff and customers to build connections and nurture relationships;
  • Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.
10/2017 to 09/2019
Salad Bar Manager Cts El Paso, TX,
  • Took customer orders and capitalized on opportunities to sell special food options;
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty;
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands;
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale;
  • Managed inventory and shrink control;
  • Followed all safety requirements for food service .
11/2006 to 11/2011
Operations Manager Midas Of Carbondale City, STATE,
  • Operated as Project Manager in four-month preparation for opening day;
  • Strategically reduced COG from 35% to 22% by tracking inventory, negotiating with vendors and setting margins;
  • Successfully increased sales by 33.4% in one year, jumping 8 spots in rankings;
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands;
  • Evaluated upcoming program plans to forecast expected resource needs;
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement;
  • Reviewed financial reports each day and investigated variances with accounting staff and CEO to keep records accurate;
  • Developed and implemented daily operations plans such as employee assignments and promotional strategies;
  • Partnered with vendors and suppliers, managing and budgeting in house and just-in-time inventory;
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly;
  • Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels;
  • Implemented policies and standard operating procedures for continuous improvement;
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates;
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives;
  • Assessed and improved compensation packages to attract highly qualified applicants for organizational vacancies;
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams to ensure available information accuracy and usability;
  • Created and implemented initiatives to improve employee engagement
  • Directed and controlled various benefit programs, including medical, dental and vision.
Expected in
Master of Arts: Human Resources Management
Webster University - St Louis, MO,
Expected in 2016
Bachelor of Arts: Organizational Leadership/Project Management
St. Louis University - St. Louis, MO,

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Resume Overview

School Attended

  • Webster University
  • St. Louis University

Job Titles Held:

  • Business Office Manager
  • Manager in Training
  • Salad Bar Manager
  • Operations Manager


  • Master of Arts
  • Bachelor of Arts

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