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Business Manager/ Sr. Business Analyst Resume Example

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BUSINESS MANAGER/ SR. BUSINESS ANALYST
Summary
Over 9 + years of Business Development and Analysis experience working in various domains such as Retail & Business Banking, Mortgage, Financial Services, Various Government Applications, Investment and Insurance. *In depth knowledge of business processes and marketing strategies in banking, mortgage secondary mortgage market processes, grants management, financial and retail industries. *Have a thorough understanding of Customer Service Management, Portfolio Management Loan Origination and Payment Processing systems. *Experience in Salesforce building various functional dashboard reports, approval process, and email notifications *Customization of screen layouts adding and removing existing fields *Wide experience in hosting and scheduling conference calls, round table meetings with business partners and administering projects, assignments and meeting minutes. *Proficient in managing personal, manager & business partner calendars via MS Outlook & scheduling appointments, meetings & trainings *Strong understanding of various SDLC methodologies such as RUP, Waterfall and Agile with hands on experience in Iterative Waterfall. *Experienced in interacting with business and systems users to identify the information needs and initiating process changes. *Proficient in identifying, documenting and analyzing business requirements and creating Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Cases. *Proficient in Requirement Management, including gathering, analyzing, detailing and tracking requirements using tools like ALM Complete. *Experienced in creating process flow diagrams using Unified Modeling Language tools such as Microsoft Visio. *Expert in creating process flow diagrams, functional Use Cases, issue and problem management, facilitated requirements review and sign-off sessions. *Strong understanding of Data Analysis and Data Mapping. *Experienced in Gap Analysis, Risk Analysis, Impact Analysis, SWOT Analysis, and Project Planning *Experienced in reviewing Test Procedures, defining Test cases, reviewing and maintaining test scripts, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT). *Strong business acumen, strategic thinking, communication, and interpersonal skills. *Accomplished corporate liaison, able to formulate business strategies, coordinate project phases, establish user priorities and track status and performance, finalize unresolved issues, and provide leadership and direction in a timely, accurate manner. *Proactive self-starter, detail-oriented, problem solver and critical thinker with excellent conflict resolution and management skills.
Skills
  • Business Skills: Business Development and Processes, Gap Analysis, Impact Analysis, JAD/JRP Sessions Requirement Gathering, and Use Case Modeling
  • Methodologies: Agile, RUP, iterative waterfall and Waterfall
  • Languages: C, C++, SQL, Java, HTML and XML
  • Management Tools: Smart Bear ALM, HP ALM, JIRA, DOORS & MS Project, Confluence
  • SharePoint
  • Testing Tools: ALM Complete, HP ALM & JIRA
  • Modeling Tools: MS Visio, Smart Draw, Invision, Balsamic
  • Database: SQL Developer, MS Access, Excel
  • Operating Systems: Windows Vista, Windows 95/2000/XP/7, Solaris
  • Microsoft tools: MS Office Suite (Word, Excel, Power Point, Outlook), MS
  • Visio, MS Project. Agile, Oracle, MS Visio, Qlik View, Cognos, Windows XP/2000, SQL Developer, Lotus Notes, PowerPoint, MS Outlook, MS Excel, Word, SCRUM, HP- ALM
Experience
Business Manager/ Sr. Business Analyst03/2004 to 10/2012M&T BankBaltimore, MD
  • Participated in the user experience sessions and provided input to the system's team on the usability of the banking systems.
  • Serve as liaison between system management team and the branch business management team to identify business needs and provide feedback on the systems usability and performance.
  • Use need based selling to analyze customers' financial needs and objectives and present all appropriate options working cooperatively with appropriate business partners to meet those objectives.
  • Assisted in User Acceptance testing (UAT) and helped user select and write cases for UAT.
  • Reviewed and provided feedback on the training and reference material being created for the system end users and assisted in User training for the new application.
  • Participated in Gap Analysis to identify and document the deficiencies of the current system and to identify the requirements for the change in the proposed system.
  • Support and lead business activity in achieving the customer retention, acquisition and growth goals by managing a portfolio of 120 customers on a quarterly basis.
  • Monitor and manage retail and commercial overdraft reports for the business.
  • Ensure a consistent and high level of customer service.
  • Take ownership of account servicing and error resolution.
  • Understanding and translating administrative and operating procedures and policies to ensure efficiency of business activities.
  • Conducted audits on all management control and security items ensuring proper controls are maintained.
  • Ensure compliance with operational, security and control policies / procedures, preventing fraud and protecting customer assets.
  • Follow consumer and business banking guidelines for accuracy and proper account handling.
  • Be a team player by proactively assisting other colleagues when needed as well as actively participating and contributing during Team meetings.
  • Participate in the process to develop action plans to improve the engagement process within the team.
  • Assisted in UAT (User Acceptance Testing) preparation and helped business select and write cases for UAT.
  • Created training and reference material for end users and assisted in User training for the new application.
  • Supported the business and the technical team in the product development and delivery process by successfully managing cross- departmental relationship.
  • Environment: Windows XP/2000, MS Outlook, MS Excel, Word, PowerPoint, QC, Qlik View Enterprise Relationship Management (ERM) Credit Card Origination Mortgage Loan Origination M&T wanted to deliver the relationship based marketing strategy that was needed to sustain its business objective of offering custom services directly to its clients.
  • M&T undertook various system enhancement initiatives such as PACE Enhancement, Enterprise Relationship Management, EZ leads upgrade and Business CRM initiative that would allow their personal and business bankers as well as the senior management access to a single view of all the information stored about each customer to provide timely decision making information concerning customer and financial services trends.
  • As a Business Branch Manager my role was to assist the systems enhancement team to identify, elicit and document the requirements involved with the various systems enhancement initiatives undertaken by M&T Bank.
  • Responsibilities.
  • Worked with business and systems representatives to understand and define business requirements for the proposed system enhancement.
  • Periodically accompany business manager on business meetings to achieve business development expectations.
  • Serve as liaison between senior management and branch personnel; respond to questions and / or issues on organizational and departmental matters.
  • Assisted in User Acceptance testing (UAT) and helped user select and write cases for UAT.
  • Reviewed and provided feedback on the training and reference material being created for the system end users and assisted in User training for the new application.
  • Participated in Gap Analysis to identify banks current marketing and business strategies from "As-Is" to "To-Be" business model and help document the gaps identified in the "As-Is" to "To-Be" business model.
  • Assisted Senior Management in performing KPI Analysis to get in depth information on the banks current marketing model and to develop a logical marketing data model prototype.
  • Coordinate with the regional checking champion & scheduled weekly conference call to monitor regional checking acquisition efforts & goals.
  • Track and compile weekly sales figures, compile weekly star performers and employee of the month report.
  • Review, monitor and manage budgetary and expense controls for business.
  • Monitor and manage retail and commercial overdraft reports for business.
  • Participated in SWOT analysis, SIPOC, RACI Matrix/project planning.
  • Ensure a consistent and high level of customer service.
  • Take ownership of account servicing and error resolution.
  • Understanding and translating administrative and operating procedures and policies to ensure efficiency of business activities.
  • Conduct audits on all management control and security items ensuring proper controls are maintained.
  • Ensure compliance with operational, security and control policies / procedures, preventing fraud and protecting customer assets.
  • Follow consumer and business banking guidelines for accuracy and proper account handling.
  • Be a team player by proactively assisting other colleagues when needed as well as actively participating and contributing during Team meetings.
  • Participate in the process to develop action plans to improve the employee engagement process within the team.
  • Worked on creating the business development plan, which included information including business activities, anchors, efforts, etc.
  • and tracked the success of the development plan.
  • Environment: Windows XP/2000, MS Visio, MS Outlook, MS Excel, Word, PowerPoint.
Education and Training
Bachelor of Science: Management2013Fairfax High SchoolManagement
Masters of Business Administration2017
Certifications
TMB Certified Certified Scrum Master Customer Service Courses Asset Management Course Microsoft Office course Precision Leadership
Activities and Honors
REI Systems September 2014 - Current Sr. Agile Business Analyst Supporting OMB/EOP budget submission application. Evaluated vendor approach to assessing the software for budget submissions. Managing the Vendor support through GitHub, being the main source of communication between 27 agencies and development team. Translating the FY19 Budget Guidance into technical development. Also, responsible for supporting team and end-users as a Subject Matter Expert (SME) through troubleshooting, recommendation solutions and identifying opportunities to solve business problems. The effort is with the GSA, we are building a new reporting portal for the contractors who have obtained a schedule award from GSA. The portal will be accessed only through digital certification; therefore, it is not open to public. In 2014 government agencies ordered nearly $39 billion in goods and services through GSA's FSS contracts GWACs, and Government wide IDIQs. While GSA has a number of policies in place to help its buyers and agency users to secure best value for the taxpayer, two limitations in current pricing practices make achievement of this goal unnecessarily challenging: (1) Lack of visibility into prices paid by other customers; and (2) insufficient attention on ''horizontal pricing'' under the FSS program-i.e., the ability to compare one vendor's pricing to that of other vendors. Lack of Transparency in Prices Previously Paid, with the new Transactional Data Repository (TDR) will assist in closing the 2 initial gaps. The effort consists of developing sbir.gov and providing support to SBIR/STTR programs by assisting 11 related agencies My responsibilities consist of studying existing business processes, programs, and understand the nature of the business. One of my key responsibilities is to thoroughly understand the business process and propose solution concepts that can potentially address and meet the stated business needs. My contribution is to be responsible for managing and producing all business process related documentation and all the project deliverables during the initial requirements gathering phase, and manage Change tasks documentation. Assisted as a liaison with the development and testing teams to ensure proper knowledge transfer of all business needs and functional and nonfunctional requirements. Performing as the main auditor for the project. Maintaining and updating all documentation as required. Responsibilities *Meeting with different stakeholders prioritizing and sharing the needs between the groups *Maintaining Storyboard, and User stories *Gather requirements, collect data and create wireframes and mockups *Working on building and designing the different dashboard to cater to different user needs *Modifications and update, deliverables, cliental profile. *Assist in prepare weekly status reports on major deliverables and plans for client. *Coordinate and follow up on action items and provide updates on status. *Consistently contributing in live demos for the business *Maintain artifacts within project document repository and coordinate with project team to provide current artifacts on SharePoint portal. *Assisting with Productions Support on need basis *Assisting Agency PMs on special requests *Integrated Salesforce Gov Connect for Helpdesk support *Maintaining, Creating, and Producing Audit related documentation for internal Audit *Preparing, monitoring, and managing the project artifacts for ISO Audit *Reviewed all versions of TDR User Manual *Taking Ownership of manual testing and application integration pieces *Developed UAT Template *Developed document for approval from pay.gov integration which is a high visibility and high risk piece of the application *Automation Testing *Deploying and Testing in Cloud environment *Acting Scrum Master Asta CRS / IFC October 2012 - September 2014 Business Analyst IV Analytical Reporting This effort consists of providing business a platform which will eliminate or minimize the manual effort needed to generate analytical reports for users to assist them in their decision making processes through IFC's dashboard and reporting platforms. Currently there are very limited analytics and data discovery capabilities available for users. In addition, there are no consolidated risk views of IFC's Investment and Treasury portfolios. One objective of this project will be to provide consolidated IFC-level risk views of the Investment and Treasury portfolio data. Responsibilities *Document Scope and approvals *Created As-Is Process documentation for various processes *Created RACI, SIPOC diagrams *Compile and manage all projected related documents *Managing timelines and meeting with the Business/Stakeholder *Responsible for documenting the As-Is process and to-be process *Developing Detail Business Reqs, Data Reqs and working on the whole BRD template. *Working on building and designing the dashboard for AR. Asta CRS / Maximus Systems Analyst Enrollment Broker is a Maximus Proprietary Software Application that is used to manage and implement State and Federal based Medicaid/Medicare and CHIP Programs. As a Systems Analyst my responsibilities include conducting code analysis sessions with the development team, analyze of new enhancement requirements coming from the State of New York with the developers and document an LOE for each Release Version. Provide daily production support on need being basis to the analyst team, and the direct users. Responsibilities *Work with business and systems representatives to understand requirements and priorities and ensure that software development work is appropriately aligned. *Involved in the meeting with Business Process Owners, SME (Subject Matter Experts) and Primary stakeholders for Requirement gathering in Definition Stage using MS Word *Gather and document Business Requirements document (BRD), Functional and Non- Functional Requirements (FRD) *Coordinate and facilitate Requirements Reviews and Design Review meetings, approvals and sign offs. *Perform Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system. *Responsible for managing the change management migration process for the team from the ITG Application to the ALM *Performed data analysis and data migration activities including identification of source & target tables, defining data parameters and producing Data Mapping Documents as part of the Application Migration Project deliverables. *Use MS-Visio to create various Work-Flow diagrams for "To-Be" system to better understand the data flow and the boundaries of the system. *Communicate diagrams, workflow charts and initial prototypes to the client so that they can also get an overview of the enhanced system. *Manage Scope, change management process and release planning activities throughout the SDLC process of the product *Conduct user interviews, JAD sessions, focus workshops with SME's, facilitate requirements meetings, group discussions with business users and subject matter experts (SME) to elicit requirements. *Work responsibilities primarily involve understanding the business logic, gathering and developing requirements, creating Process Flow Diagrams, generating documentation (BRD & SRS), designing test cases, and Producing User Guide and updating Implementation Manual as part of the project deliverables. *Maintain Traceability matrix in Excel throughout the project. *Reviewed standards / guidelines for business process modeling, Change Management Process and Requirements development and Management Plan. *Assist System Test, Acceptance, and Integration Teams in preparing test plans, strategy and test cases based on Business Requirements and Design implementation *Support the business and the technical team in the product development and delivery process by successfully managing cross- departmental relationship. Environment: Windows XP/2000, SQL Developer, MS Visio, Lotus Notes, MS Outlook, MS Excel, Word, PowerPoint, Iterative Waterfall, ALM Complete Asta CRS / Capital One Bank, Mclean, VA System Business Analyst Loan Loss Forecasting The Loan Loss Forecasting Application (LLF) is a tool that provides Mortgage Loss Forecasting that is accurate, transparent and configurable. It replaced a model management and execution processes, including the process with Neuberger/Berman, which involved heavily manual processes, and was costing the company 2 million per year, with a black box procedure. The LLF solution provides the framework to develop, manage and execute portfolios, models and reports. The goal of the application is to improve the understanding of the business through improved model processing and analytics. Counterparty Credit Risk Monitoring Application (CPCRM) Monitoring compliance of Capital One Financial Corp. ("COF") and its entities to both internal credit policies on the management of Financial Institution ("FI") counterparty credit risk and the Federal Reserve Board's Regulation F.Data contained in the FI Review is taken from quarter-end snapshots of outstanding credit exposure classified by entity, exposure type, and counterparty, which for purposes of the FI Review is defined as any FI counterparty which COF or any of its covered subsidiaries has credit risk exposure.
Interests
Clearance White House Clearance SBA Public Trust Clearance GSA Public Trust Clearance
Skills
administrative, Agile, Asset Management, banking, business development, business management, Business Development and Processes, business strategies, C, C++, Cognos, Draw, Credit, CRM, clients, Customer Service, Database, decision making, delivery, DOORS, Senior Management, XML, financial, HP, HTML, Java, Leadership, Lotus Notes, managing, marketing strategy, marketing, meetings, access, MS Access, MS Excel, Excel, Microsoft Office, MS Office Suite, MS Outlook, Outlook, PowerPoint, Power Point, MS Project, SharePoint, Windows, 2000, Windows 95, Windows XP, Word, Modeling, Mortgage Loan Origination, Enterprise, Operating Systems, Oracle, Developer, organizational, personnel, policies, product development, project planning, Relationship Management, Requirement, retail, RUP, selling, sales, SCRUM, Solaris, SQL, team player, User training, translating, upgrade, View, Visio, Vista
Additional Information
  • Business Specialist Clearance White House Clearance SBA Public Trust Clearance GSA Public Trust Clearance
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Resume Overview

Companies Worked For:

  • M&T Bank

School Attended

  • Fairfax High School

Job Titles Held:

  • Business Manager/ Sr. Business Analyst

Degrees

  • Bachelor of Science : Management 2013
    Masters of Business Administration 2017

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