Business Manager/ Sr. Business Analyst Resume Example

Over 9 + years of Business Development and Analysis experience working in various domains such as Retail & Business Banking, Mortgage, Financial Services, Various Government Applications, Investment and Insurance. *In depth knowledge of business processes and marketing strategies in banking, mortgage secondary mortgage market processes, grants management, financial and retail industries. *Have a thorough understanding of Customer Service Management, Portfolio Management Loan Origination and Payment Processing systems. *Experience in Salesforce building various functional dashboard reports, approval process, and email notifications *Customization of screen layouts adding and removing existing fields *Wide experience in hosting and scheduling conference calls, round table meetings with business partners and administering projects, assignments and meeting minutes. *Proficient in managing personal, manager & business partner calendars via MS Outlook & scheduling appointments, meetings & trainings *Strong understanding of various SDLC methodologies such as RUP, Waterfall and Agile with hands on experience in Iterative Waterfall. *Experienced in interacting with business and systems users to identify the information needs and initiating process changes. *Proficient in identifying, documenting and analyzing business requirements and creating Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Cases. *Proficient in Requirement Management, including gathering, analyzing, detailing and tracking requirements using tools like ALM Complete. *Experienced in creating process flow diagrams using Unified Modeling Language tools such as Microsoft Visio. *Expert in creating process flow diagrams, functional Use Cases, issue and problem management, facilitated requirements review and sign-off sessions. *Strong understanding of Data Analysis and Data Mapping. *Experienced in Gap Analysis, Risk Analysis, Impact Analysis, SWOT Analysis, and Project Planning *Experienced in reviewing Test Procedures, defining Test cases, reviewing and maintaining test scripts, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT). *Strong business acumen, strategic thinking, communication, and interpersonal skills. *Accomplished corporate liaison, able to formulate business strategies, coordinate project phases, establish user priorities and track status and performance, finalize unresolved issues, and provide leadership and direction in a timely, accurate manner. *Proactive self-starter, detail-oriented, problem solver and critical thinker with excellent conflict resolution and management skills.

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REI Systems September 2014 - Current Sr. Agile Business Analyst Supporting OMB/EOP budget submission application. Evaluated vendor approach to assessing the software for budget submissions. Managing the Vendor support through GitHub, being the main source of communication between 27 agencies and development team. Translating the FY19 Budget Guidance into technical development. Also, responsible for supporting team and end-users as a Subject Matter Expert (SME) through troubleshooting, recommendation solutions and identifying opportunities to solve business problems. The effort is with the GSA, we are building a new reporting portal for the contractors who have obtained a schedule award from GSA. The portal will be accessed only through digital certification; therefore, it is not open to public. In 2014 government agencies ordered nearly $39 billion in goods and services through GSA's FSS contracts GWACs, and Government wide IDIQs. While GSA has a number of policies in place to help its buyers and agency users to secure best value for the taxpayer, two limitations in current pricing practices make achievement of this goal unnecessarily challenging: (1) Lack of visibility into prices paid by other customers; and (2) insufficient attention on ''horizontal pricing'' under the FSS program-i.e., the ability to compare one vendor's pricing to that of other vendors. Lack of Transparency in Prices Previously Paid, with the new Transactional Data Repository (TDR) will assist in closing the 2 initial gaps. The effort consists of developing sbir.gov and providing support to SBIR/STTR programs by assisting 11 related agencies My responsibilities consist of studying existing business processes, programs, and understand the nature of the business. One of my key responsibilities is to thoroughly understand the business process and propose solution concepts that can potentially address and meet the stated business needs. My contribution is to be responsible for managing and producing all business process related documentation and all the project deliverables during the initial requirements gathering phase, and manage Change tasks documentation. Assisted as a liaison with the development and testing teams to ensure proper knowledge transfer of all business needs and functional and nonfunctional requirements. Performing as the main auditor for the project. Maintaining and updating all documentation as required. Responsibilities *Meeting with different stakeholders prioritizing and sharing the needs between the groups *Maintaining Storyboard, and User stories *Gather requirements, collect data and create wireframes and mockups *Working on building and designing the different dashboard to cater to different user needs *Modifications and update, deliverables, cliental profile. *Assist in prepare weekly status reports on major deliverables and plans for client. *Coordinate and follow up on action items and provide updates on status. *Consistently contributing in live demos for the business *Maintain artifacts within project document repository and coordinate with project team to provide current artifacts on SharePoint portal. *Assisting with Productions Support on need basis *Assisting Agency PMs on special requests *Integrated Salesforce Gov Connect for Helpdesk support *Maintaining, Creating, and Producing Audit related documentation for internal Audit *Preparing, monitoring, and managing the project artifacts for ISO Audit *Reviewed all versions of TDR User Manual *Taking Ownership of manual testing and application integration pieces *Developed UAT Template *Developed document for approval from pay.gov integration which is a high visibility and high risk piece of the application *Automation Testing *Deploying and Testing in Cloud environment *Acting Scrum Master Asta CRS / IFC October 2012 - September 2014 Business Analyst IV Analytical Reporting This effort consists of providing business a platform which will eliminate or minimize the manual effort needed to generate analytical reports for users to assist them in their decision making processes through IFC's dashboard and reporting platforms. Currently there are very limited analytics and data discovery capabilities available for users. In addition, there are no consolidated risk views of IFC's Investment and Treasury portfolios. One objective of this project will be to provide consolidated IFC-level risk views of the Investment and Treasury portfolio data. Responsibilities *Document Scope and approvals *Created As-Is Process documentation for various processes *Created RACI, SIPOC diagrams *Compile and manage all projected related documents *Managing timelines and meeting with the Business/Stakeholder *Responsible for documenting the As-Is process and to-be process *Developing Detail Business Reqs, Data Reqs and working on the whole BRD template. *Working on building and designing the dashboard for AR. Asta CRS / Maximus Systems Analyst Enrollment Broker is a Maximus Proprietary Software Application that is used to manage and implement State and Federal based Medicaid/Medicare and CHIP Programs. As a Systems Analyst my responsibilities include conducting code analysis sessions with the development team, analyze of new enhancement requirements coming from the State of New York with the developers and document an LOE for each Release Version. Provide daily production support on need being basis to the analyst team, and the direct users. Responsibilities *Work with business and systems representatives to understand requirements and priorities and ensure that software development work is appropriately aligned. *Involved in the meeting with Business Process Owners, SME (Subject Matter Experts) and Primary stakeholders for Requirement gathering in Definition Stage using MS Word *Gather and document Business Requirements document (BRD), Functional and Non- Functional Requirements (FRD) *Coordinate and facilitate Requirements Reviews and Design Review meetings, approvals and sign offs. *Perform Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system. *Responsible for managing the change management migration process for the team from the ITG Application to the ALM *Performed data analysis and data migration activities including identification of source & target tables, defining data parameters and producing Data Mapping Documents as part of the Application Migration Project deliverables. *Use MS-Visio to create various Work-Flow diagrams for "To-Be" system to better understand the data flow and the boundaries of the system. *Communicate diagrams, workflow charts and initial prototypes to the client so that they can also get an overview of the enhanced system. *Manage Scope, change management process and release planning activities throughout the SDLC process of the product *Conduct user interviews, JAD sessions, focus workshops with SME's, facilitate requirements meetings, group discussions with business users and subject matter experts (SME) to elicit requirements. *Work responsibilities primarily involve understanding the business logic, gathering and developing requirements, creating Process Flow Diagrams, generating documentation (BRD & SRS), designing test cases, and Producing User Guide and updating Implementation Manual as part of the project deliverables. *Maintain Traceability matrix in Excel throughout the project. *Reviewed standards / guidelines for business process modeling, Change Management Process and Requirements development and Management Plan. *Assist System Test, Acceptance, and Integration Teams in preparing test plans, strategy and test cases based on Business Requirements and Design implementation *Support the business and the technical team in the product development and delivery process by successfully managing cross- departmental relationship. Environment: Windows XP/2000, SQL Developer, MS Visio, Lotus Notes, MS Outlook, MS Excel, Word, PowerPoint, Iterative Waterfall, ALM Complete Asta CRS / Capital One Bank, Mclean, VA System Business Analyst Loan Loss Forecasting The Loan Loss Forecasting Application (LLF) is a tool that provides Mortgage Loss Forecasting that is accurate, transparent and configurable. It replaced a model management and execution processes, including the process with Neuberger/Berman, which involved heavily manual processes, and was costing the company 2 million per year, with a black box procedure. The LLF solution provides the framework to develop, manage and execute portfolios, models and reports. The goal of the application is to improve the understanding of the business through improved model processing and analytics. Counterparty Credit Risk Monitoring Application (CPCRM) Monitoring compliance of Capital One Financial Corp. ("COF") and its entities to both internal credit policies on the management of Financial Institution ("FI") counterparty credit risk and the Federal Reserve Board's Regulation F.Data contained in the FI Review is taken from quarter-end snapshots of outstanding credit exposure classified by entity, exposure type, and counterparty, which for purposes of the FI Review is defined as any FI counterparty which COF or any of its covered subsidiaries has credit risk exposure.

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