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Business Manager/Retail Sales Assistant Resume Example

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BUSINESS MANAGER/RETAIL SALES ASSISTANT
Summary

Skilled Business Manager offering 9 years of customer service and management experience. Proficient in operations and personnel leadership.

Dynamic and performance-driven business professional with high integrity, a strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success in leading successful teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Proficient Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.

Skills
  • Small business sales transactions
  • Sustainable business models
  • Business operations management
  • Developing new business
  • Business structure planning
  • Sales and profits maximization
  • Sales skills
  • Accurate sales transactions
  • Sales follow-up
  • Business plan execution
  • Business workflows
  • Sales forecasts and goals
  • Sales support
Experience
10/2017 to 12/2019
Business Manager/Retail Sales AssistantDillards － North Olmsted, OH
  • Assisted customers with product usage and troubleshooting issues.
  • Analyzed regional market trends to distinguish best courses of action for company.
  • Oversaw employee hiring, recruitment and training.
  • Improved inventory management processes to avoid markdowns.
  • Evaluated sales and expense records to adjust policies and procedures.
  • Designed detailed business plans to outline finances, goals, and operations of company.
  • Provided information on company promotions and special sales to customers.
  • Motivated talented staff and realized 15% increase in sales through creation and debut of incentive performance plan.
  • Established commercial brands through events to successfully generate increased sales volume.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Established open door policy to foster environment of respect between employees and management.
  • Orchestrated meetings with staff to review current projects and build interpersonal relationships.
  • Networked within business community, attending events to position company and drive new business.
  • Remained consistent by setting team goals, recognizing performance and rewarding hard work.
  • Grew customer base, acquired new customers and identified needs to deliver relevant products.
  • Planned, organized, and executed promotional events.
06/2010 to 08/2015
Shift SupervisorSal and Als － Amherst , Ohio
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Collaborated with team members to improve performance and implement training updates.
  • Completed opening and closing duties to facilitate business operations.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Trained 30 employees in effective work procedures and performance strategies to optimize operations.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Resolved customer complaints and reported issues to senior management.
  • Identified source of equipment malfunctions by using various troubleshooting methods.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
08/2007 to 12/2009
Retail ManagerVictoria's Secret － Elyria, OH
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
  • Recruited and effectively guided new employees to reach team goals and initiate growth objectives.
  • Monitored inventory control to align ordering processes with demand plans.
  • Built store brand and achieved strategic business initiatives by working closely with district manager.
  • Studied market trends to develop merchandising strategy.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Established loyalty, executing flawless customer engagement to drive client retention.
Education and Training
08/2012
Associate of Science: NursingOhio Business College － Elyria, OH
08/1991
Associate of Science: Nursing AdministrationLorain County Community College － Elyria, OH
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Resume Overview

Companies Worked For:

  • Dillards
  • Sal and Als
  • Victoria's Secret

School Attended

  • Ohio Business College
  • Lorain County Community College

Job Titles Held:

  • Business Manager/Retail Sales Assistant
  • Shift Supervisor
  • Retail Manager

Degrees

  • Associate of Science : Nursing
    Associate of Science : Nursing Administration

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