Business Manager Owner Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Detail-oriented, results-driven, and performance-focused Business Manager offering diverse experience in customer service, business management, and project coordination; complemented with expertise in managing, training, and mentoring cross-functional teams. Quickly builds relationships with both new clients and business audiences. Adaptable and resourceful with excellent multi-tasking skills and mastery of new technology. Strategic and out-of-the-box thinker; well-versed in overseeing various business operations and procedures; identifying and resolving complex problems; and delivering cost-effective recommendations.

  • Proficient with QuickBooks, Expensify, & Other Invoicing Platforms
  • Budgeting
  • Scheduling
  • Marketing Campaigns
  • Inventory & Vendor Management
  • Coaching, Mentoring, & Team Building
  • Microsoft Excel, Word, Power Point, & Google Suite
  • Price & Contract Negotiation
  • Project Management & Coordination
  • Point Of Sale Installation, Programming, & Maintenance
  • Payroll and Onboarding
Work History
Business Manager & Owner, 01/2021 to Current
Ethan Marie City, STATE,
  • Identifies areas of concern in fashion & textile industry, establishes methods for reducing environmental impact, promotes conscious consumerism, & provides cost-effective goods to customers.
  • Created, executed, & manages eco-friendly business plan & realistic budget, conducts market research to identify customer preferences, & devises & deploys sales & marketing tactics to drive strategic growth & support achievement of revenue goals.
  • Identifies preferred vendors to streamline ordering process & analyzes shipping operations decreasing expenditures, & increasing profits.
  • Created company website using cloud-based web development platform.
  • Manages all aspects of business, including but not limited to packaging & shipping customer orders, managing company website, updating listings, inventory management, & responding to customer inquiries.
Multi-Unit Operation Manager, 03/2018 to 07/2019
Oz-Rey / Finn Hall City, STATE,
  • Assisted from the ground up in the opening of Finn Hall; The first large-scale food hall in Houston.
  • Sourced vendors, built relationships, and negotiated prices. Saved the company more than $40,000 yearly by sourcing new grease company, securing free equipment, & generating revenue from discarded oil.
  • Placed opening orders for business, including but not limited to glassware, dinnerware, sanitation & maintenance items, bar supplies, & consumables, verified deliveries & checked invoice totals to maintain accurate system records.
  • Generated hiring & training schedules, constructed training guides, onboarding documents, checklists, & employee handbook, conducted hiring fairs, & managed new employee orientation & training processes for over 100 new hires.
  • Strengthened vendor relationships ensuring priority service & access to exclusive products.
  • Assisted tenants in all areas of operations including but not limited to, managing labor & scheduling, establishing pars, sales building, & ensuring health code compliance.
  • Partnered with suppliers on special charitable projects, including an End Hunger Campaign with the owners of Simple Vodka. Every specialty cocktail sold, Simple Vodka donated a meal to the Houston Food Bank, totaling more than 3,000 meals in the first six months.
Franchise Training General Manager, 06/2011 to 03/2018
Buffalo Wild Wings City, STATE,
  • Earned corporate issued top sales award every year as General Manager & remained #1 store in region for 2 consecutive years.
  • Continued to build sales & performance scores by focusing on guest satisfaction & employee training.
  • Hand-selected by Regional Franchise Consultant for specialized training & certified as Franchise Training General Manager.
  • Appointed by Corporate to direct training programs & developmental paths for managers & hourly employees, & analyze effectiveness of training programs & recommend updates.
  • Oversaw day-to-day operations, such as inventory, placing orders, shift change, line checks, & sanitary inspections, & optimized profits by controlling food, beverage, maintenance, & labor costs.
  • Continually monitored all facets of restaurant & took appropriate action to ensure food quality & service standards were continually met, & responded to customer inquiries to effectively resolve problems or concerns to satisfaction of all parties involved.
  • Constructed innovative to-go station significantly reducing take-out order concerns & profit loss, reinventing entire order pick-up process corporate-wide.
High School Diploma: , Expected in 05/2004
Chavez High School - Houston, TX
Volunteer Experience
  • Founded Resilient AF, a public-spirited, grassroots organization that gives back to the community. Our most recent project funded the purchase of graduation caps & gowns for disadvantaged class of 2021 seniors.
  • Galveston County Food Bank mobile food distribution & food drives
  • Foster home & animal transport for local animal rescues & shelters
  • Star Of Hope Women & Children's Shelter
  • Community In Schools

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Resume Overview

School Attended
  • Chavez High School
Job Titles Held:
  • Business Manager & Owner
  • Multi-Unit Operation Manager
  • Franchise Training General Manager
  • High School Diploma