Business Manager/Owner Resume Example INRI International, Inc. Dba INRI Towing

BUSINESS MANAGER/OWNER

Professional Summary

SUMMARY: Adaptable social service professional with 8 years of experience in Mental Health and Medical services. Excellent resource identification committed to severity of victim needs. Qualified to provide crisis support and education to help survivors to reach rehabilitation goals. Dedication to providing advocacy and emotional support to victims as well as strong interpersonal, organizational and computer skills. Committed to building client rapport and assessing needs to provide appropriate resources.

Skills

Care Coordination
Legal advocacy
Patient Liaison/Advocacy

Sexual assault victim counseling
Skilled community-based case manager
Confidential case documentation

Work History

Business Manager/Owner, 03/2014 to 09/2019
INRI International, Inc. dba INRI Towing – Moreno Valley, CA

Secured multiple law enforcement contracts exceeding $1.0 million in revenue
Managed company Human Resources including: recruitment and selection, training, compensation and compliance with state and federal labor laws
Developed marketing material and promotion initiatives to increase customer awareness and obtain new accounts
Managed office staff and drivers performance to maximize customer satisfaction, operational efficiency and business profits
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Automated office operations while managing client correspondence, record tracking and data communications
Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success
Oversaw team of 28 eliminating downtime and facilitated schedule adherence for 24/365 transportation company
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs

Patient Relations Liaison, 06/2011 to 03/2014
DaVita Inc. – Redlands, CA

Established and maintained strong relationships with hospital case managers, discharge planners, social workers, physicians, and others who support patients who “crash” into dialysis
Built and maintained strong relationships with nephrology practices and others who transition Chronic Kidney Disease and Acute Kidney Injury patients into dialysis
Developed innovative solutions for hospitals and practices to ensure patient continuity of care while partnering with outpatient clinics of their choice and worked closely with clinical leadership to execute patient care plans
Identified and implemented opportunities to accept all possible patients and minimize patient denials
Managed patient caseload by traveling to multiple hospitals within assigned county
Educated patients and caregiver(s) on dialysis treatment options
Utilized hospital charting system to enter case notes

Care Coordinator II, 09/2008 to 01/2010
Catholic Community Services – Vancouver, Washington

Provided and arranged necessary crisis response and stabilization services for youth and families who were experiencing a mental health crisis that resulted in hospitalization
Demonstrated skills in crisis management under conditions of limited supervision, high demands, and rapidly changing circumstances
Developed and maintained effective interaction with consumers and community agencies
Created and implemented a customized a care plan for each family utilizing a range of therapeutic responses that would most effectively support the consumer
Adequately documented electronic case notes in accordance with federal standards addressing key issues, concerns expressed, goals and any information required to adequately reflect progress of a case
Effectively utilized all available resources by partnering with the family and assisting in accessing formal and informal sources within their community
Facilitated team meetings, provided training around specific interventions and de-escalated intense, hostile or controversial situations
Developed and maintained collaborative relationships with physicians, psychiatrists and para-professionals involved in the continuity of care for the consumer
Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior

Care Planner, 01/2006 to 12/2008
SCAN Health Plan – Riverside, California

Performed initial assessment and reassessments in accordance with agency and state guidelines
Delivered social work services to Seniors in their homes and in hospital settings
Established and maintained collaborative working relationships with physicians, nurses, and community support agencies to ensure patients received quality continuity of care
Traveled within assigned region to ensure caseload of 120 patients was called on within agency guidelines
Developed and submitted monthly reports that accurately reflected territory activity
Completed psychosocial evaluations and needs assessments
Documented case notes daily and coordinated follow-up for seamless case management
Worked with medical teams, patients and families to implement effective treatment plans

Education

Bachelor of Arts: Psychology, 2005
California Baptist University - Riverside, CA

Resume Overview

Companies Worked For:

INRI International, Inc. dba INRI Towing
DaVita Inc.
Catholic Community Services
SCAN Health Plan

School Attended

California Baptist University

Job Titles Held:

Business Manager/Owner
Patient Relations Liaison
Care Coordinator II
Care Planner

Degrees

Bachelor of Arts : Psychology , 2005

Business Manager/Owner Resume Example

Resume Score: 80%

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