business manager resume example with 15+ years of experience
JessicaClaire
Manager Of Business Development And Sales
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 28-year history of successful industry performance.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Accomplishments
Supervised team of 5/20 staff members.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
Business Development
Records Organization and Management
Administrative Management
Adobe Systems Adobe Photoshop
Supplier Monitoring
Staff Management
Problem Anticipation and Resolution
Finance and Accounting Oversight
Supply Chain Management
Focus and Follow-Through
Intuit QuickBooks
Financial Forecasting
Customer Service
Sales Tracking
Recruiting and Hiring
Tax Software
Work History
Business Manager, 12/2020 to Current Veterans Health Administration – Savannah, GA,
Communicated with customers and vendors positively with particular attention to problem resolution.
Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
Oversaw and improved deliveries through proactive coordination of daily operations.
Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
Capitalized on industry and marketplace trends to enhance sales solutions and approaches.
Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
Assisted with hiring process and training of new employees.
Owner/Operator, 04/2014 to Current Lineage Logistics – Altoona, PA,
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Created and monitored promotional approaches to increase sales and profit levels.
Reconciled daily sales, returns and financial reports in QuickBooks.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Optimized team hiring, training and performance.
Maintained up-to-date administrative records to monitor operational conditions.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Developed key operational initiatives to drive and maintain substantial business growth.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Devised processes to boost long-term business success and increase profit levels.
Aligned branding initiatives and sales strategies with client goals.
Discovered areas of improvement by generating quarterly operational and sales reports.
Stylist, 09/2003 to 04/2011 Qurate Retail Group – Garden City, NY,
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Monitored current trends to understand fashions and better serve customer needs.
Processed payments, entering sales in register for prompt customer service.
Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Worked with men, women and children to complete 5/14 styles on a daily basis.
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Recorded notes for future reference about customer preferences and services delivered.
Suggested treatments and styles to suit customer appearance and fashion choices.
Assessed customer hair texture, treatment history and desired outcome to determine services required.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
Worked on 12/14 customers daily while maintaining distinguished cleanliness and organization of work areas.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Designed individualized plans to assist customers in healing damaged or dry hair.
Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
Education
Massage Therapist: Massage And Kinesology, Expected in 02/2005 to Blue Herron School of Massage And Body Works - Grand Rapids Mi, GPA:
Cosmetologist Instructor : Cosmetology Educator , Expected in 05/1999 to Chic University of Cosmetology - Kalamazoo Mi, GPA:
Cosmetologist License : Cosmetology, Expected in 01/1994 to Ferraris School of Cosmetology - Battle Creek, MI, GPA:
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