LiveCareer-Resume

business manager resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am an experienced Administrative professional looking to obtain the position in the administrative field or customer service field. I am a hardworking and dedicated worker who cares for her customers. I am honest, organized, and dependable with excellent customer service skills who is able to assist client needs, make timely decisions, and provide appropriate follow through. Authorized to work in the US for any employer. I am a dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Office Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. I am also a resourceful Office Manager with more than 7 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.

Skills
  • Greet
  • Customer Service
  • Front Desk
  • Experience Administering Injections
  • Human Resources Management
  • Phlebotomy
  • Vital Signs
  • Patient Care
  • Venipuncture
  • Payroll
  • Expense management
  • Microsoft Office
  • Administrative Experience
  • Microsoft Excel
  • Personal Assistant Experience
  • Employee Orientation
  • Certifications and Licenses
  • CCMA
  • November 2015 to November 2017
  • Certificaion# N8A4G2N2
  • Assessments
  • Scheduling — Highly Proficient
  • January 2020
  • Cross-referencing agendas and itineraries to avoid scheduling conflicts.
  • Full results: Highly Proficient
  • Customer Focus & Orientation — Highly Proficient
  • Responding to customer situations with sensitivity.
  • Verbal Communication — Highly Proficient
  • Speaking clearly, correctly, and concisely
  • Direct care — Proficient
  • December 2019
  • Showing sensitivity and enthusiasm while providing care to patients.
  • Full results: Proficient
  • Attention to detail — Highly Proficient
  • April 2020
  • Identifying differences in materials, following instructions, and detecting details among distracting
  • Information.
  • Advanced attention to detail — Proficient
  • August 2021
  • Information
  • Administrative assistant/receptionist — Highly Proficient
  • Using basic scheduling and organizational skills in an office setting
  • Filing & organization — Proficient
  • Arranging and managing information or materials using a set of rules.
  • Working with MS Word documents — Highly Proficient
  • Knowledge of various Microsoft Word features, functions, and techniques.
  • Social media — Proficient
  • Creating content, communicating online, and building a brand's reputation.
  • Cashier skills — Highly Proficient
  • November 2021
  • Counting cash, processing transactions, following written procedures, and attending to details
  • December 2021
  • Office manager — Highly Proficient
  • Scheduling and budgeting
  • Retail customer service — Highly Proficient
  • Responding to customer situations in a retail setting
  • Data entry: Attention to detail — Expert
  • February 2022
  • Maintaining data integrity by detecting errors
Education and Training
Divine Health Academy Charlotte, NC Expected in 07/2015 Certification in Medical Assistant : - GPA :
Ridwan School Charlotte, NC Expected in 09/2009 High School Diploma : - GPA :
Experience
Amikids - Business Manager
Riverview, FL, 12/2019 - Current
  • Organizing team roles and evaluating employee performance
  • Managing small project teams to develop, execute and complete assignments
  • Documenting operational tasks and reporting to upper-level management
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Used judgment and initiative in handling confidential matters and requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coded and entered daily invoices with in-house accounting software, we use Quickbooks.
  • Managed office budget to handle inventory, postage and vendor services.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Assist with new employee onboarding and training program
  • Answering telephone calls and emails from customers and clients and directing them to relevant staff
  • Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
  • Interviewing and training new office employees and organizing their employment paperwork
  • Establishing the company’s goals and objectives
  • Designing business strategies and plans to meet the company goals
  • Developing a comprehensive company budget and performing periodic budget analyses
  • Handled general office administration, including answering phone calls, filing, responding to emails, and scheduling
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
  • Determined customer needs and calculated payment options based on consultative sales process.
  • Provided feedback to improve strategies, programs and initiatives.
  • Communicated client priorities, delivering presence and business objectives.
  • Translated customer needs into operational plan to fulfill projects with right resources.
  • Maximized business growth by driving high adoption and usage of marketing platform.
  • Improved tools to enable better tracking and business analysis.
American Renal Associates - Administrative Assistant
Dublin, GA, 09/2017 - 09/2019
  • Strong interpersonal and communication skills
  • Handled incoming calls and emails appropriately with a professional manor
  • Excellent time management skills
  • Successfully answered customer inquiries and set up job appointments
  • Dispatched multi-line telephone communications
  • Handled accounts receivable and payable
  • Entering data for over 700 employees, including status changes, new hires, and terminations
  • Tracking all employee training on an excel spreadsheet
  • Ordering and tracking all 700 employee uniforms on and excel spreadsheet
  • Assisted the HR manager with employee issues
  • Helped with on boarding and hiring process
  • Filing al invoices and bill payments
  • Sorting and sending all of the office mail
  • Worked with Microsoft Word and Microsoft Excel on a daily basis.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Directed customer communication to appropriate department personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Aimbridge Hospitality - Bartender/Server
Los Angeles, CA, 12/2013 - 09/2017
  • Extensive development of customer relations and interface communication
  • Rapidly assimilate information
  • Anticipate customer concerns
  • Work in a fast paced environment
  • Maintain a safe and hygienic work environment
  • High level skills in dispute resolution
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Stocked service areas with supplies during slow periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Garnished dishes and beverages to serve visually appealing menu items.
Legacy Health System - Medical Assistant
Lake Oswego, OR, 06/2015 - 09/2015
  • Taking vital signs
  • Performing EKGs/ECGs
  • Administering Injections
  • Performing phlebotomy
  • Assisting with X-rays
  • Assisting with gynecological exams
  • Performing urinalysis and urine drug screens
  • Performing aorta scans
  • Performing SUDO scans
  • Ability to obtain throat and urine cultures
  • Performing PPD tests
  • Performing pulmonary function tests
  • Familiar with ICD-10
  • Quality Control
  • Skilled in Microsoft Word, Excel, and Power Point
  • WPM= 55
Hops Restaurant & Brewery - Hostess/Server
City, STATE, 10/2011 - 06/2013
  • Managed in-person and telephoned guest inquiries and reservation bookings
  • Developed rapport with guests and generated repeat business with friendly attitude and extensive cuisine knowledge
  • Monitored dining room and quest flow to maximize table use and minimize guest waiting time
  • Highly skilled in fast-paced environments and stressful situations
  • Responsible for all take-out orders and handling payments successfully using the cash register
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

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Resume Overview

School Attended

  • Divine Health Academy
  • Ridwan School

Job Titles Held:

  • Business Manager
  • Administrative Assistant
  • Bartender/Server
  • Medical Assistant
  • Hostess/Server

Degrees

  • Certification in Medical Assistant
  • High School Diploma

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