Responsible and energetic administrative assistant offering 12 years of experience working directly with children of all ages . Proficient multi-tasker with ability to manage line phone system, records maintenance and high-volume business inquiries.
Skills
Business operations management
Technologically savvy
Recordkeeping and bookkeeping
Managing automated systems
Detailed meeting minutes
Check processing
Meeting planning
Sensitive material handling
Customer service orientation
Experience
Business Manager/Competitive Team Coach, 05/2008 to Current Southwest Key Programs – Avondale, AZ,
Oversaw employee hiring, recruitment and training.
Remained consistent by setting team goals, recognizing performance and rewarding hard work.
Grew customer base, acquiring new customers and identifying needs of current and new customers.
Oversaw staff total in all programs; recreational, developmental, pre-competitive and competitive.
Automated office operations and managed client and employee correspondence, scheduling, record tracking and data communications.
Strategized long-term business needs, driving customer feedback for process improvements.
Interacted with customers and vendors with utmost professionalism to solve various problems.
Cultivated relations with customers to drive client retention and long-term growth initiatives.
Managed day-to-day business operations.
Represented integrity and professionalism in all areas of business, serving as mentor and roll model to all children.
Networked within business community, attending events to position company and drive new business.
Personally handled all registrations, enrollments, transfers and withdrawals.
Composed, received, and distributed phone, written and digital messages regarding children's schedules, closings, delays.
Developed lesson plans for recreational and developmental programs.
Worked confidentially with those parents/children that have special needs/special circumstances.
Accounts Payable.
Account Receivable.
Responsible for handling all monies and deposits.
Assistant Head Cook, 06/2001 to 08/2006 Guilford Park And Recreation – City, STATE,
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
Worked with vendors to locate optimal recipe ingredients at cost-effective rates.
Created tasty dishes using popular recipes, delighting patrons and generating return business.
Prepared schedules, work assignments for employees.
Maintained orderly kitchen environment to reduce wasted time searching for ingredients, utensils and items.
Planned and prepared food products orders to maintain appropriate stock levels.
Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance.
Server/Hostess , 01/1995 to 12/2000 Dolly Madison Inn – City, STATE,
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Partnered with team members to efficiently serve food and beverages.
Promoted desserts, appetizers and specialty drinks.
Prepared salads and appetizers to back up kitchen staff.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Designed custom private function and banquet packages to accommodate large groups , including business dinners, sales presentations, club meetings, weddings and charity events.
Calculated charges, issued table checks and collected payments from customers.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Education and Training
: Education, Expected in Souther Connecticut State University - New Haven, CT, GPA:
: Education, Expected in Northeastern University - Boston, MA GPA:
High School Diploma: , Expected in 06/1994 Daniel Hand High School - Madison, CT GPA:
Certifications
First Aid/CPR
USAG Certified Instructor
Safe Sport Certified
Safety Risk & Management
Completed Child Abuse PreventionTraining course, "Steward of Children."
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