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Business Manager Resume Example

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BUSINESS MANAGER
Executive Summary
Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Core Qualifications
  • Operations management
  • Staff development
  • Inventory control
  • Compensation/benefits administration
  • Salary structure/compensation analysis
  • Calm under pressure
  • Complex problem solving
  • Profit and Loss
  • Communication Skills
  • Account Management
  • Administrative Skills
  • Organizational Skills
Professional Experience
10/2014 - Current
The Cheesecake Factory － Denver, COBusiness ManagerBalancing multiple responsibilities while keeping calm, being a go-to for the staff and management team, and accomplishing checklists while meeting all deadlines. This included balancing the restaurant checkbook to the penny; Managing all restaurant records including payroll, weekly numbers, daily balancing; A liaison between the restaurant and corporate; Managing benefits , payroll and invoices; Weekly and bi-weekly orders; All I-9 approvals; maintaining old and facilitating new hire paperwork; Increased profits by developing, initiating, and managing concierge program and booking banquets; Brought money to the bottom line by attention to detail and credit card theft; Monthly financial audits for the restaurant; Surveillance maintenance; Upkeep on all training materials, and the delegated technology manager.
01/2011 - Current
The Cheesecake Factory － Phoenix, AZSenior ManagerReport/dashboard building and communication Build/reading reports Built sales forecasts and schedules to reflected desired productivity targets. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Worked closely with the chef and cooks to determine menu plans for special events or occasions. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Regularly updated computer systems with new pricing and daily food specials. Management of cost center (bakery and bar) Performance feedback to hourly staff and managers Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties.
01/2009 - 01/2011
New Restaurant － Phoenix, AZOpening CoordinatorTraining Coordinator for New Restaurant Openings primarily in West region (Arizona, Nevada, and California). Created new training materials for existing restaurants Visited existing restaurants to ensure quality was upheld specifically culinary and training materials Hiring and maintain trainers for my region Managed accounts payable, accounts receivable and payroll. Counseled and disciplined staff when necessary. Oversaw management in new and existing restaurants Organization of Trainer outings Leader of serve safe Upheld standards of ordering, retention, and guest services
01/2000 - 01/2004
NRO － Denver, COTrainer/ManagerRed Robin - Denver, AZ Consistently adhered to quality expectations and standards. Team Member of the Year 2002 and 2004 Opened over 40 new restaurants Developed new managers and team members Manager of multiple cost centers Held regular DT meetings Created training templates/schedules Assisted in new training materials Operations specialist Health and safety specialist Leader of state wide Certified Trainer Functions (over 200 people)
Education
2001
Bear Creek High School － Lakewood, CO, USHigh School Diploma: ScholarshipHigh School Diploma, Received Scholarship 2001 Bear Creek High School - Lakewood, CO, USA Communications
Fort Lewis College － Durango, CO, USSociologyFort Lewis College - Durango, CO Sociology
Metropolitan State College of Denver － Denver, CO, USMetropolitan State College of Denver - Denver, CO Organizational Development Ashford University - Denver, CO
Ashford UniversityOrganizational Leadershhip
Affiliations
Speaker for local schools about leadership, management, pfofessionalism and interviewing skills
Accomplishments
  • Team Member of the Year 2002 and 2004
  • High School Diploma, Received Scholarship
  • Management information systems Natural leader
  • Budgeting and forecasting Unsurpassed work ethic
  • Cost reduction and containment Relationship building
  • Hiring and training Operations management
  • Knowledge of products and selections Back of house operations understanding
  • Knowledge and utilization of systems
  • Key manager to staff and managers to communicate to corporate office and vice versa
Skills
Training, Bakery, Built Sales, Chef, Forecasts, Pricing, Sales, Satisfaction, Health And Safety, Operations, Accounts Payable, Accounts Receivable, Credit, Ordering, Payroll, Budgeting, Cost Reduction, Forecasting, Natural, Operations Management, Operations Manager, Relationship Building, Thoughtful, Org Development, Organizational Development
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Resume Overview

Companies Worked For:

  • The Cheesecake Factory
  • New Restaurant
  • NRO

School Attended

  • Bear Creek High School
  • Fort Lewis College
  • Metropolitan State College of Denver
  • Ashford University

Job Titles Held:

  • Business Manager
  • Senior Manager
  • Opening Coordinator
  • Trainer/Manager

Degrees

  • High School Diploma : Scholarship
    Sociology
    Organizational Leadershhip

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